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potential power supply problem...


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#1
gotmatt

gotmatt

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1st post and it's about a problem, surprise surprise right? :tazz:

Ok, i have a basic 2-something gigahertz e-machine bought from Best Buy w/o warranties and service. about a week ago the computer starting acting erratic. this would only happen when the computer was in use, i'll try my best to explain it.

during use of the computer the mouse cursor would freeze up and the screen would go to the "log off/restart/shut down" menu. the catch? the computer is completely frozen and you can't even select one. after restarting the computer several times, i was finally able to do a "system restore", assuming it was an error in software. it continued to happen. last night it happened for the last time. my computer is now dead and won't turn on at all, i'm assuming it is a power supply problem but have no way to do any diagnostic work untill well after the holidays.

if anyone has encountered this problem before or could at least point me in the right direction, i would be MOST appreciative. i am going to take it somewhere after christmas but i would like to know, just like with a mechanic, if the guy is going to try and hustle me.
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#2
Doby

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Hi,

If the computer is "dead" meaning no power to it at all then the first thing you have to suspect is the powersupply and other then taking it out and testing it with a volt meter there is really no diagnostic work that can be done. I would be hesitent to even try it in another computer.

You will have to put in another psu then and hopefully no other components got damaged.

I would talk to bestbuy about this they cannot sell you something that don't work.

Rick
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