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WinlogonUI, svchost, and shutting down problems


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#1
djcatskratch

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Hello everyone!

I've recently starting having several problems with my Viao PC. I'm not sure whats caused them, but I would imagine they're not too hard to fix. When I start up my PC, it hangs on the desktop and doesn't show any icons, just the mouse cursor, I have to press CTRL ALT DEL to bring up my desktop. It usually tells me that Windows Logon UI has crashed several times. I also have that svchost.dll/exe problem too I think. And my computer almost never reboots or shuts down when I tell it too. First off, here's a copy of my Hijack This Log:

Logfile of HijackThis v1.99.0
Scan saved at 7:54:04 AM, on 2/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\MsiExec.exe
C:\Program Files\Crazy Browser\Crazy Browser.exe
C:\WINDOWS\System32\MsiExec.exe
C:\Program Files\ABC\ABC.exe
C:\Documents and Settings\DJ CatSkratch\Desktop\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
N3 - Netscape 7: user_pref("browser.startup.homepage", ""); (C:\Documents and Settings\DJ CatSkratch\Application Data\Mozilla\Profiles\default\50mao9jt.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\DJ CatSkratch\Application Data\Mozilla\Profiles\default\50mao9jt.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [SdScansAE] rundll32.exe C:\WINDOWS\stup_tmp.#32,Ini
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .SDV: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: Symantec Event Manager - Unknown - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe (file missing)
O23 - Service: Symantec Password Validation - Unknown - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe (file missing)
O23 - Service: Symantec Settings Manager - Unknown - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe (file missing)
O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service - Unknown - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Thanks for your time and any help in advance!

--skratch
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#2
djcatskratch

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just bumping this
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#3
admin

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Welcome to Geeks to Go! :tazz:

You may wish to print out a copy of these instructions to follow while you complete this procedure.Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [SdScansAE] rundll32.exe C:\WINDOWS\stup_tmp.#32,Ini


Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).

Be sure you're able to view hidden files, and remove the following files/folders (if found):

C:\WINDOWS\stup_tmp.#32,Ini

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. ;)
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#4
djcatskratch

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Ok, I ran hijack this and took out those parts and rebooted in safe mode. The file wasn't there to delete, so I figure that was a good thing. However, my computer still refuses to reboot or power down from the Start>Turn off Computer menu. I have to manually press the button on the front to shut it off. And when I restart my computer, it still wont go straight to the desktop. It runs for a minute just showing my wallpaper and I have to press CTRL ALT DEL to bring up the task manager. It then starts telling me that "Windows Logon UI" has crashed and that it was this failure:

EventType : InPageError P1 : c000009c P2 : 00000003

It never did this before and I'm not sure what caused it. Thats pretty much the main thing I want to see about getting fixed. Here's my new hijack this log file:

Logfile of HijackThis v1.99.0
Scan saved at 9:51:20 AM, on 2/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\DJ CatSkratch\Desktop\HijackThis\HijackThis.exe
C:\WINDOWS\system32\logonui.exe
C:\WINDOWS\system32\dwwin.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
N3 - Netscape 7: user_pref("browser.startup.homepage", ""); (C:\Documents and Settings\DJ CatSkratch\Application Data\Mozilla\Profiles\default\50mao9jt.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\DJ CatSkratch\Application Data\Mozilla\Profiles\default\50mao9jt.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .SDV: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe (file missing)
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

Thanks again.

--skratch
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#5
Windsun

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Not virus related, but I recall that Acrobat reader 5.x one version had a bug in it. You might want to update that just to eliminate that possibility - I think current version is 6.02.
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#6
djcatskratch

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bump again. i did that with Reader, but it still has startup/shutdown problems.
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#7
admin

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Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

Great avatar BTW. :tazz:
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