[wildfire6299]

Hi,

When my mom tries to open IE it says an unexpected error has occurred. The system info error log says "faulting application iexplore.exe, version 6.0.2900.2180, fualting module webband.dll, version 0.0.0.0, fault address 0x0000b70d.

She has windows xp and she is up to date with service pack 2 and is current with an anti virus. She has verizon dsl.

Please help!!


Thanks for your help

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide. Also see this post.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[admin]

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide. Also see this post.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[zywex]

i dont know about that hijack guide thingie, but that just sounds like internet explorer needs to be reinstalled

as far as that hijack thing is looking for im assuming you can just get http://www.microsoft.com/spyware and get the anti spyware beta

i wouldnt think its spyware that would cause that kind of fault in IE, but you never know these days. but ill tell you now you would just be refered to your comp vendor for the IE issue since the dsl wouldnt affect that