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Please help! Computer won't recongize *any* disks.


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#1
Taurewyn

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Thank you for taking the time to read my post. I'm a rather computer-illiterate writer that's gotten herself in a bit of a bind. My computer, a Dell with Windows XP, got a bad virus problem a while ago. I let my virus protection lapse *shame* and got bombarded with 300 viruses over the course of a few months. I took it to a specialist, who had to wipe out the computer completely. He didn't say that there was any damage to the computer. After he wiped it out, though, my dvd-rom won't play anything. Not CDs, not DVDs, nothing. I put a CD (and I've tried about every one in my collection) in the slot, and wait, and nothing happens. No little window or error message or anything. I open 'my computer' and double-click the dvd-rom button thing (yeah, I'm very technical) and it says that there's nothing in it. I really really need my dvd-rom back, but I don't know how to fix it. I've contacted Dell support, but their responses were so complicated and difficult that I either couldn't follow them or it still didn't fix the problem. I called the computer specialist, and he said he didn't know what the problem was, but I should bring it in. I'm confused. Does this sound like something I can fix myself? Should I bring it back to the specialist? Did the virus-wiping do something to it? Thank you so much for reading my (long) post and for any help or advice you may be able to give me.
~Taurewyn
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#2
happy_mommy_of_six

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Hey, I'm pretty computer illiterate myself but it sounds like you will have to take it back. Does Dell not offer in- home service, and replacement of defective drives?
I have always bought my computers from Circuit City. They offer great in-home service. When you're computer illiterate that in home service is really worth it and is a life-saver. The only thing is they don't help with software problems unless you pay them $30- 40 per call.
But hardware problems are included and if they can't fix it over the phone they send out a tech to fix it in person.
Best Buy also offers the in-home service agreements too. Sears may as well and Sears offers warranties and service on products not even purchased at Sears.

Good Luck!
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#3
Retired Tech

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Try CD Gone Patch

http://www.geekstogo...tion=show&id=15
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