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Wireles LAN Laptop problem


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#1
thousandsflee

thousandsflee

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I got a new laptop (TOSHIBA Equium L10 Series) a couple of months ago, which was WiFI enabled. I recently got a new router that enables both a wireless and wired connection. This has worked fine with my older desktop, however the problem seems to be the wireless. The laptop has a button on it to connect to the wireless network but when it is pressed, nothing happens. I am using conigfree, but when you search for wireless devices, it says that a problem has been found, I take it because that button isn't doing anything. I currently have the computer wired up to the router which is grand but not especially useful with a laptop. I may have a few other quiries but I will leave it at this for the moment. Hope that this is coherent. Please help. :tazz:
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#2
Dan

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Hello thousandsflee,

Please try the following:

1. Goto Start, Run, type CMD and press 'OK' - now type: IPCONFIG /ALL - please copy and paste the results by right-clicking on the Command Prompt window, selecting 'Select All', and then pressing Ctrl+C. Please post the results here.

2. Test your Network
  • Goto Start, Run, type: NETSH DIAG GUI - press 'OK'. A Command Prompt window will open temporarily; don't touch it, it will disappear in a moment.
  • A Microsoft Help and Support window will then open; select the option 'Scan your system'.
  • Wait for the scan to finish and then scroll down to the heading 'Modems and Network Adapters'. Look at 'Network Adapters' (don't expand it yet). Beside your connection information, you should see a green 'PASSED'; if you do not (if you see a red 'FAILED') then expand 'Network Adapters', scroll down the list until you see the heading with the 'FAILED', expand that option and copy and paste the results here.
In the NETSH DIAG GUI, you should be looking for any red 'FAILED', however the key one is Network Adapters for you. If you see any other red FAILED, expand the component and copy the results.

Thanks,
Dan.
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#3
thousandsflee

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1. - Both connected and disconnected as not sure which you meant.

Wired to Router:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ailish Hathcock>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : tiger2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-C0-9F-BB-2F-CB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : 29 December 2005 14:41:34
Lease Expires . . . . . . . . . . : 29 December 2005 15:41:34

C:\Documents and Settings\Ailish Hathcock>


Disconnected from Router:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ailish Hathcock>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : tiger2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-C0-9F-BB-2F-CB
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : 29 December 2005 14:41:34
Lease Expires . . . . . . . . . . : 29 December 2005 15:41:34

C:\Documents and Settings\Ailish Hathcock>

I will post results for no. 2 when I am finished. Thanks for your help! :tazz:

Edited by thousandsflee, 29 December 2005 - 08:56 AM.

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#4
thousandsflee

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Results for no. 2. (FAILED next to Network Adapters)

Hope this is of use!

Network Diagnostics


Network Diagnostics scans your system to gather information about your hardware, software, and network connections.
Tell me about Network Diagnostics

Scan your system
Set scanning options
99%


Formatting Results




Options

Actions
Ping
Connect
Show
Verbose
Save to Desktop

Categories
Mail Service
News Service
Internet Proxy Server
Computer Information
Operating System
Windows Version
Modems
Network Clients
Network Adapters
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Default Gateways
Internet Protocol Address
Windows Internet Naming Service (WINS)

Show Saved Files
Internet Service
Default Outlook Express Mail http://services.msn....il/httpmail.asp
InBoundMailPort = 0
InBoundMailServer = http://services.msn....il/httpmail.asp
InBoundMailType = HTTP
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
Computer System TIGER2
AdminPasswordStatus = 3
AutomaticResetBootOption = TRUE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = TIGER2
ChassisBootupState = 3
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = 0
DaylightInEffect = FALSE
Description = AT/AT COMPATIBLE
Domain = WORKGROUP
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = TOSHIBA
Model = Equium L10
Name = TIGER2
NetworkServerModeEnabled = TRUE
NumberOfProcessors = 1
OEMStringArray = SSL17009008AV
PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 3
PrimaryOwnerName = Ailish Hathcock
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
Roles
LM_Workstation
LM_Server
NT
Potential_Browser
Master_Browser
Status = OK
SystemStartupDelay = 30
SystemStartupOptions = "Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 3
TotalPhysicalMemory = 250003456
UserName = TIGER2\Ailish Hathcock
WakeUpType = 6
Operating System Microsoft Windows XP Home Edition
BootDevice = \Device\HarddiskVolume1
BuildNumber = 2600
BuildType = Uniprocessor Free
Caption = Microsoft Windows XP Home Edition
CodeSet = 1252
CountryCode = 353
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 2
CSName = TIGER2
CurrentTimeZone = 0
DataExecutionPrevention_32BitApplications = FALSE
DataExecutionPrevention_Available = FALSE
DataExecutionPrevention_Drivers = FALSE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Description = Ailish's Computer
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 39372
FreeSpaceInPagingFiles = 259416
FreeVirtualMemory = 2052048
InstallDate = 16:09:32 06/11/2005
LargeSystemCache = 0
LastBootUpTime = 14:41:08 29/12/2005
LocalDateTime = 14:57:46 29/12/2005
Locale = 1809
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
NumberOfProcesses = 52
NumberOfUsers = 2
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Ailish Hathcock
SerialNumber = 76477-OEM-0011903-00111
ServicePackMajorVersion = 2
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 599512
Status = OK
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 244144
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
Modems AC97 SoftV92 Data Fax Modem with SmartCP
AttachedTo = COM3
BlindOff = X4
BlindOn = X3
Caption = AC97 SoftV92 Data Fax Modem with SmartCP
CompressionOff = +DS=0;
CompressionOn = +DS=3;
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = Ireland
CreationClassName = Win32_PotsModem
DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
Default
60
0
0
0
0
0
0
0
0
0
Description = AC97 SoftV92 Data Fax Modem with SmartCP
DeviceID = PCI\VEN_8086&DEV_24C6&SUBSYS_FF311179&REV_03\3&61AAA01&0&FE
DeviceType = Internal Modem
DriverDate = 00:00:00 10/11/2004
ErrorControlForced = +ES=3,2,4;
ErrorControlOff = +ES=1,0,1;
ErrorControlOn = +ES=3,0,2;
FlowControlHard = +IFC=2,2;
FlowControlOff = +IFC=0,0;
FlowControlSoft = +IFC=1,1;
InactivityScale = "0a000000"
InactivityTimeout = 0
Index = 0
MaxBaudRateToSerialPort = 115200
Model = AC97 SoftV92 Data Fax Modem with SmartCP
ModemInfPath = oem4.inf
ModemInfSection = ModemX
Name = AC97 SoftV92 Data Fax Modem with SmartCP
PNPDeviceID = PCI\VEN_8086&DEV_24C6&SUBSYS_FF311179&REV_03\3&61AAA01&0&FE
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
Properties
192
1
0
0
255
0
0
0
255
0
0
0
5
0
0
0
ProviderName = CXT
Pulse = P
Reset = ATZ
ResponsesKeyName = AC97 SoftV92 Data Fax Modem with SmartCP::CXT::CXT
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L1
SpeakerVolumeMed = L2
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = TIGER2
Terminator =
Tone = T
Network Adapters [00000001] Realtek RTL8139/810x Family Fast Ethernet NIC FAILED
Caption = [00000001] Realtek RTL8139/810x Family Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 192.168.1.254(Same Subnet) (PASSED)
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Description = Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 15:52:46 29/12/2005
DHCPLeaseObtained = 14:52:46 29/12/2005
DHCPServer = 192.168.1.254 (PASSED)
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DNSEnabledForWINSResolution = FALSE
DNSHostName = tiger2
DNSServerSearchOrder = 192.168.1.254 (PASSED)
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Reply from 192.168.1.254: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 1
IPAddress = 192.168.1.2 (FAILED)
Pinging 192.168.1.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:C0:9F:BB:2F:CB
ServiceName = RTL8023xp
SettingID = {6D19D489-0AE7-48B7-BD96-067BCD2354B9}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
Network Clients
Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK
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#5
thousandsflee

thousandsflee

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Of note:

When I was setting up the modem with the computer, I set it up to use wireless. When it was finished , the disk gave codes to be entered into wireless software, or something similar. I didn't know how to do this which may be part of the problem.

See link: http://broadbandsupp...5001):obj(5004)

Also when setting up the wireless with the disk, the button not connecting also seemed to be a problem. :tazz:

Edited by thousandsflee, 29 December 2005 - 11:12 AM.

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#6
Dan

Dan

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Hello thousandsflee; sorry for the delayed response.

This does sound like it could be a hardware issue; have you tried contacting the manufacturer's support desk?

In the meantime, you could attempt a simple Power Cycle:
1. Turn off all computers on the network;
2. Turn off your router;
3. Wait two minutes;
4. Turn on your router;
5. Wait two minutes;
6. Turn on your computers and attempt to establish a connection.

Please let me know if you have contacted the support desk in regards to that button.

When you refer to the 'codes', are you talking about WEP?

Thanks,
Dan.
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#7
thousandsflee

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Hi,
Thanks for getting back. I haven't managed to contact the manufacturer yet since I managed to figure out that there was no wireless card built into the computer, which we had been told there was by the computer shop. So I bought one today, which did momentarily detected the modem just before and after restarting the computer. I had problems even setting the modem up for wireless and couldn't even reconnect it using the ethernet line. I am going to have the ISP sort it out because to be honest I don't think I could look at it anymore and, as helpful as you have been, I think that it is too difficult to describe exactly what the problem is here. It's like a vicious cycle with 3 or four different kinds of software trying to sort it for themselves on the computer.

By the way, I did mean WEP, I just didn't remember it at the time and obviously the Power Cycle failed to work.

Anyway, thanks for your help. Sorry if this seems a little rude, it's not meant to be and that I can't give you more specific details.

Edited by thousandsflee, 05 January 2006 - 10:17 AM.

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