1) What operating system are you using? And if Windows, which version? (ME, 2000, XP) We have Windows XP - Version 2002 service pack 2
2) Does the ZR85 turn on and operate normally when not plugged into the firewire port? Yes it works just fine taking videos and playing them
3) When you turned on the camera while plugged into the firewire port, did you turn the selector to "VCR" or "PLAY"? The computer will only see it if it is turned on to "VCR" and will not work if turned to "CAMERA"
I did finally try this mode as well but stil no luck...
4) What do you mean by the Canon software? No software is needed for Windows XP to see your camera, just a working firewire (IEEE394) port. There was a digital video software... and on my computer in the devices window there is the IEEE394 port, but it doesn't show up when I plug un the camera.
I would highly recommend trying out this program, WinDV, to try and download the clips from your camera. It is free, a small download (<100kB) and I have had great luck with it. First, plug in the camcorder with the firewire cable and turn the camera on to "VCR" or "PLAY". Now, start the WinDV program and you should see some sort of blue input on the program screen. Press play on the camcorder to play the DV tape and you should see the movie on the program screen. Simply click "capture" on the WinDV program and it will automatically capture the footage and divide it into individual clips. Here is the link to WinDV:http://windv.mourek.cz/
... Thanks for this, I tried it and down loaded the software... tried all you said but got an error message that said no video device found... nothing happened when I started the tape...
Let's try something else can we?