Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Help with safe mode

Started by Jim45 , Dec 31 2005 01:22 AM

Please log in to reply

#1
Jim45

Posted 31 December 2005 - 01:22 AM

Member

Member
234 posts

Hi, steered a friend to this site after he called me about having Spyaxe popups, and everything was fine until we got to the part where you restart in safe mode to start using the removal tools. The problem is he has XP and he, his wife, and kids log in seperately, and we downloaded the needed tools while logged in as him, and when we restarted in safe mode it wouldn't let him type his password to log in. What next? Do we have to log in as an adminstrator, and then get all the needed tools to remove spyaxe, so that we can go back in the same way in safe mode? Thanks in advance!

Edited by Jim45, 31 December 2005 - 01:23 AM.

#2
gerryf

Posted 03 January 2006 - 10:22 AM

Retired Staff

Retired Staff
11,365 posts

In a multi-boot machine, it is best to log into the admin account when starting the malware cleaning...it will also allow you to clean out the temp directories of each account.

In XP home, the admin password is blank, meaning, just hit enter