Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Help with safe mode


  • Please log in to reply

#1
Jim45

Jim45

    Member

  • Member
  • PipPipPip
  • 234 posts
Hi, steered a friend to this site after he called me about having Spyaxe popups, and everything was fine until we got to the part where you restart in safe mode to start using the removal tools. The problem is he has XP and he, his wife, and kids log in seperately, and we downloaded the needed tools while logged in as him, and when we restarted in safe mode it wouldn't let him type his password to log in. What next? Do we have to log in as an adminstrator, and then get all the needed tools to remove spyaxe, so that we can go back in the same way in safe mode? Thanks in advance!

Edited by Jim45, 31 December 2005 - 01:23 AM.

  • 0

Advertisements


#2
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
In a multi-boot machine, it is best to log into the admin account when starting the malware cleaning...it will also allow you to clean out the temp directories of each account.

In XP home, the admin password is blank, meaning, just hit enter
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP