[muhammad jamil]

Hello,
I have Dell(P_4), and windows2000(professional).I am facing i serious prroblem.my problem is that when i start to install some softwares(like MSN Messenger, microsoft antispyware) and iTune from www.mac.com, my computer is suddenly shutdown and restart.
what should i do to solve this problem
it will great pleasure for me if my problem is solved.

Regards,
jamilesp

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Hi muhammad jamil! Welcome to G2G!

Please go into the Event Viewer and see what errors occurred at the time your computer restarts.

Click START-->RUN and type EVENTVWR.MSC and hit ENTER.

Look under SYSTEMS AND APPLICATIONS for items with RED X's that happened at the SAME time as your restarts...List them here.

Fenor

Edited by Fenor, 31 December 2005 - 10:15 AM.

[Fenor]

Hi muhammad jamil! Welcome to G2G!

Please go into the Event Viewer and see what errors occurred at the time your computer restarts.

Click START-->RUN and type EVENTVWR.MSC and hit ENTER.

Look under SYSTEMS AND APPLICATIONS for items with RED X's that happened at the SAME time as your restarts...List them here.

Fenor

Edited by Fenor, 31 December 2005 - 10:15 AM.

[muhammad jamil]

Hello, Fenor

Thanks for replying me

after chacking from EVENT VIEWER following error generated

TYPE SOURCE CATAGORY EVENT USER COMPUTER etc


error Service control messege None 7000 N/A


i will wait for your reply
Regards,

Muhammad jamil

[Fenor]

unfortunately that description doesn't give us much to go on. Before we delve into activities that may prove to be pointless because of a malware related issue, I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Fenor

[muhammad jamil]

Hello,

I done as you said, but the problem was not solved.
But i hope i have reached near the problem. I HAVE MCAFEE ENTERPRISE 2005 SUITE IN MY SYSTME.
WHEN I WANT TO UNINSTALL THIS ANTIVIRUS MY COMPUTER IS SHUTDOWN AND RESTART AGAING.
SO HOW I CAN UNINSTALL MCAFEE EXCEPT FROM Add/Remove Program.


Note:
Clearly i want to tell you there is no folder in PROGRAMME FILES & other Hard Disk Space(in C & D Drive).

I will wait your reply.
Jamilesp,