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Norton Antivirus ruined my holidays


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#1
munmun

munmun

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Hi everyone. I need advice and help. First my computer specs:

Pentium 4, 2.4 GHz, 1 GB Ram, Windows XP, soundcard M-Audio Delta 2496, audio software Sonar HS XL and Musicmatch.

Over the holidays I needed to renew my NAV subscription and upgraded to their Norton Internet Security product with anti spam, anti spyare, etc. Since installation, I cannot play back music through regular MP3 players (i.e. small sized MP3's), or Sonar HS without pops and cracks. I have tried the following to rectify the situation:

- have removed Norton and asked for my money back.
- have defragged.
- have retuned XP for optimal performance.
- have tried all the troubleshooting suggestions from M-Audio on their website.
- have physically taken soundcard out and reinstalled.

None of this has helped my situation. I am trying to mix a song at the moment. The song seems to play better second time round. It is almost as though pops and cracks are improved once the song is stored in RAM (not sure about this).

Anyway I am deeply frustrated and need some advice. Has anyone experienced anything similar? Any advice would be deeply appreciated.
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#2
Doby

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Hi,

Try using a restore point to go back to a date before the software was installed to see if that helps.

Rick
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#3
munmun

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Thanks. Where do I find restore points and does it matter that I actually uninstalled the soundcard physically?

Hi,

Try using a restore point to go back to a date before the software was installed to see if that helps.

Rick


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#4
Doby

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Goto start>programs>accessories>system tools>system restore and follow the instructions, then pick a date before norton was installed.

it should not hurt that the sound card was removed.

This will not change your user data just restore windows to the way it was before installing norton
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#5
munmun

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Wow! I restored the system and got the soundcard to work. But now another problem. In Internet Explorer (version 6) some buttons and links are not working. When I point the mouse at the buttons in question, Explorer says something about Javascript at the bottom however the button is totally unresponsive. I have tried to enable Javascript to no avail. Even with Javascript enabled in the tools menu, certain websites are saying that my Java is not enabled. I am very confused. Anyone know what I shoud do?

Goto start>programs>accessories>system tools>system restore and follow the instructions, then pick a date before norton was installed.

it should not hurt that the sound card was removed.

This will not change your user data just restore windows to the way it was before installing norton


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#6
Doby

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I am going to have another tech take a look at this
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#7
munmun

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THabks I got it to work by reinstalling Javascript.

I am going to have another tech take a look at this


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