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NAV "Could not access scan engine"

Started by Jay Rover , Jan 03 2006 07:06 PM

This topic is locked

#1
Jay Rover

Posted 03 January 2006 - 07:06 PM

New Member

Member
1 posts

We are running an old Corporate version of Norton AV (4.1.0.6) which is no longer supported by Norton so they are no help. We are able to DL the latest update but when we try to scan, we get a message "Norton Antivirus could not access scan engine" with a follow-on to make sure it is properly installed. This occured about 6 months ago and I was able to DL a patch from a reputable site that, after running it, cured the problem. For the life of me, I can't remember the DL that fixed it but it was a quick fix once I located it. Anyway, our Norton icon in the tray has a big ! on it and won't run a scan nor does it appear can we enable file system realtime protection. Can anyone point me at a not-too-techy fix as I am somewhat computer impaired. Thanks. Jay

#2
Chachazz

Posted 03 January 2006 - 08:18 PM

Member 3k

Member
3,046 posts

If the version you are running is no longer supported - it appears you need to purchase a new licence for a current verison. Best to contact Symantec Support about your problem.

If you are asking for a non-vendor 'patch', non-Symantec, then that is illegal.

Moving to 'Applications'forum and closing thread.