The network connection on the laptop says that the connection is enabled, and the device manager shows that the ethernet card is working properly. I have even tried deleting the card and then rebooting the system to have it find a new driver, but that does not work.
When I run the ipconfig on the computer, I receive the following information:
Ethernet adapter Local Area Connection
Connection-specific DNS Suffix. :
Autoconfigured IP Address: 169.254.97.163
Subnet Mask: 255.255.0.0
Other computers that are running on the network (without any problems) give an address for the default gateway, but this does not. Also, I am unable to ping other computers on the network from this laptop or to ping the laptop from other computers connected to the network.
I have limited networking knowledge and would greatly appreciate anyone's help!