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Files can't be erased from desktop


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#1
momo8199

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Hi

After installing norton antivirus 2006, these two files appeared on my desktop that can't be moved or deleted. I am not sure if they are logs created by norton. When i try to move or delete, the message i receive is : Cannot delete file: Cannot read from the file source or disk.

The filenames are CAARWXJ2J. and CAGFIXU1.

Thanks in advance.
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#2
computerwiz12890

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Hello momo8199,

Do you know what type of files those are? Can you right-click on them, click on properties, and tell me what the "Type of file" is?

And do you see anything with those names under the Processes tab when you press Ctrl+alt+Delete ?
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#3
momo8199

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thanx for the prompt reply.

Nothing under processes, as for ifile properties, no info is provided on size, date created, accessed, or modified. As for file type, it just says file.


Thanks again
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#4
computerwiz12890

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I'm pretty sure those files are not related to Norton, it's just a coincidence that they appeared at the same time as when you installed Norton.

Try this: Boot into Safe Mode, copy each file to C:\ and then delete each of them. Reboot afterwards.

See if you can do that.
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#5
momo8199

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Unfortunately, I couldn't copy or delete in safe mode
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#6
Johanna

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Try "Move on Boot".
http://www.snapfiles...moveonboot.html

If the files are from a recently installed/uninstalled software, you may have to reinstall the software again just to delete the files.

Johanna
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#7
momo8199

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Unfortunately, "move on bot" failed to work.
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#8
Vaillant

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Try UNLOCKER

http://www.softpedia.../Unlocker.shtml
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#9
momo8199

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Success!!! Unlocker worked like a charm. Thanks a million
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#10
Johanna

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Thanks, Vaillant! Glad you got rid of them, momo8199!

Johanna
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