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DELL Latitude 610 "Mouse Freezes"


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#1
iceryu

iceryu

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I have a problem with the mentioned above. Randomly the mouse just stops moving although the keyboard seems to keep responding. This never happens if the laptop is docked but happens every fews hours while docked. Has anyone seen this problem before?

The dock, power adapter, mouse and system board have been swapped. I believe it is a problem with the software but cannot point it out.

Any ideas?
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#2
BobWerner

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Dumb question of the day:
Have you replaced the keyboard? Is this an external mouse?

I've worked on numerous 610s. The little eraser mouse in the keyboard goes bad causing the exact problems you are experiencing. If it's still under dell warranty, give them a call.
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#3
iceryu

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Tinkering around with it today (user paged me while it happened) I found that the mouse was not being detected at all when the problem occured. I removed the mouse connection from the dock and reconnected it. The mouse detected again and it began to work. I think I will be getting them a USB mouse to resolve this. I also stop the touchpad software so that it doesnt load.

I have not replaced the keyboard just because the problem seems isolated to being docked. He doesnt have any problems when working away from the dock.
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#4
BobWerner

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There used to be a file on Dell's website called something like delldock.exe?
You downloaded it to the harddrive ran it and it installed drivers for the docking station. I may have it on my home machine. If I can find it I'll let you know.
Try searching dell's website and see what you can come up with in the meantime.
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