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downloaded software. every time try to log on to use it get message it can't find server. www.microsoft.com. went to home site. not easy to report problem/bug?. finally did so. no reply.
how can one get through to them? any ideas/advice.
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make sure that it's an allowed program on your computer firewall.
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When using microsofts website firefox will work most of the time but sometimes it wont(funnily enough MS arent in a rush to make there site compatible to other companies browsers) just use IE or an IE tab for the MS site.

If it doesnt work in IE it will be your firewall.
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