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Norton keeps popping up [CLOSED]

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Good morning,

I am posting this on behalf of a friend of mine over in the States. She got kinda frustrated from trying to solve this problem, which I understand. I hope I can make it clear here. I am Dutch myself.

For the last few days her computer apparantly has been under attack of alot of worms. She mentioned Welchia, Blaster and Gaobot. It seems that the Blaster worm is causing the biggest problems. On top of this she got Randex after installing windows updates. She got all the fix tools through Symantec and she has an updated Norton Antivirus running on her computer.

Now when she runs the scanner there is no virus found. Yet the Norton virus alert box pops up several times and tells her she has a virus and even where it is located and mentions it can not be quaranteened. It looks like one of the virusses has protected the infected files. She was able to temporarily stop her computer from shutting down, but the problem still exists

I know it would have been better to post the location and virusname here, I will do that when she gets up tomorrow. I don't have that info yet, but maybe you already recognize some of the symptoms and are able to give me a first opinion on this.

It would be highly appreciated. Thanks in advance....
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Welcome Mezz <_<

Yesterday visitors from Japan, today Holland, isn't the Internet great!

Have her try starting in Safe Mode (by tapping F8 at startup and selecting Safe Mode from the menu). Then have Norton run a full system scan. When finished reboot and run a free online scan here: http://housecall.ant...start_frame.asp Finally, try this trojan scanner: http://www.moosoft.com/
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