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Random Reboots


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#16
chinofeliz

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I definitely see that word more than once before (in running processes? it's not there atm).

I switched from dialup to DSL months ago.

Please guide me on how to find out about my moderm? Thanx
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#17
chinofeliz

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Checked under Phone and Modem Options under Control Panel, here's my Modem property capture image:

[attachment=5586:attachment]

And since I'm on DSL now, does that mean I'd better disable my modem (somehow)?

Cheers

Edited by chinofeliz, 06 January 2006 - 02:45 PM.

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#18
dsenette

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without having the full stop code..it's kinda hard to figure out the full error..but that .sys file seems to be related to a pctel serial modem device.....in which case..that would be the driver that is throwing errors...i have seen a few references that suggested doing a system restore would cause that driver error to no longer show up...(someone who had actually run the driver verification tool...then got that error)....

right click on my computer > manage > device manager and look for any yellow ? or !
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#19
dsenette

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if you're not using it then...yeah..disable it..or uninstall it completely either through device manager...or add/remove hardware
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#20
chinofeliz

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Checked under Computer Management, no yellow ? or !

Here's a capture of part of the list but yeah I checked under all the +s.
[attachment=5587:attachment]
Thanx
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#21
chinofeliz

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I disabled my HSP56 MicroModem under "Device Manager", any where else I need to disable to make the change take effect? Thanx
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#22
dsenette

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device manager should be good enough....so...is the machine still restarting?
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#23
chinofeliz

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Unfortunately, yes.

I dsiabled the modem and was looking at Service under Administrative Tools, then the computer rebooted itself.

Have to say it's less frequent now though.

Thank you for your patience :tazz:
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#24
dsenette

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how many sticks of ram do you have in the machine?
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#25
chinofeliz

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Excuse me but how do I know? I didn't put the machine together.

I've got C: (where Windows reside) and F: (Storage) also run some programs off F: cos I was worried about C: getting too full.

And again, it rebooted :tazz:... just when I said it was less frequent ...
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#26
dsenette

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well....do you know what ram looks like?
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#27
chinofeliz

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Here's the only yellow exclaimation sign in Event Viewer, would it have contributed to the mess? thanx

[attachment=5589:attachment]
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#28
chinofeliz

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Yep, have seen pic of it before...
So, is it quite possible that this got something to do with my RAM?

Edited by chinofeliz, 06 January 2006 - 03:23 PM.

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#29
dsenette

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it's possible....

if you feel confortable with this (if you don't let me know and we'll do something else)...i want you to turn off the computer and unplug it from the wall...open up the case...and see how many sticks of ram you have....if you have more than one....take all but one out...close the machine up...plug it back in and start up....see if it restarts again....if it does.....turn it off...unplug open up....switch that stick...for one of the other ones you took out....same process for each stick available
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#30
chinofeliz

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Hi there, I hate to say this but my computer's also tied to a video survelliance system which makes it almost impossible for me to juggle it around.

Could we try something else before that? It sounds quite time consuming too. If you want I can like put all the details of the Event Viewer here.

I'm sort of hardwarephobic ... :| Could we try other measures first?

Thank you so much
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