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Please help me get my connection back!


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#1
cportner79

cportner79

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Hello all,
I have had a good DSL connection for a long time. Never had a problem with being disconnected. Last week I started losing my connection. I would shut the computer down and unplug the DSL model and start it all back up and it would be fine for awhile. A couple days ago my connection was lost altogether. All of the lights are lit on my DSL modem and when I look at my network it says connected; however, my internet/email are not working. I spent a long time on the phone with my ISP tech support. They tried to ping the modem and got no response. My IP was coming up 0.0.0.0. He thought it may be that my DSL modem had broke so he swapped with a new one and I still have no connection. I have used Adaware and the newest update of McAfee and no viruses show up. Could there be a problem with my ethernet card? When I check my device manager it says that the ethernet is working fine. I'm out of ideas other than replacing the card. Please try to help me out so I don't have to take this to the shop. Thanks in advance for your help.
Craig
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#2
Dan

Dan

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Hello cportner79,

Goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing Ctrl+C, and then posting on this forum.

Test your Network
1. Goto Start, Run, type: NETSH DIAG GUI - press 'OK'. A Command Prompt window will open temporarily; don't touch it, it will disappear in a moment.
2. A Microsoft Help and Support window will then open; select the option 'Scan your system'.
3. Wait for the scan to finish and then scroll down to the heading 'Modems and Network Adapters'. Look at 'Network Adapters' (don't expand it yet). Beside your connection information, you should see a green 'PASSED'; if you do not (if you see a red 'FAILED') then expand 'Network Adapters', scroll down the list until you see the heading with the 'FAILED', expand that option and copy and paste the results here.
In the NETSH DIAG GUI, you should be looking for any red 'FAILED', however the key one is Network Adapters for you. If you see any other red FAILED, expand the component and copy the results.

Please goto Start, Run, type EVENTVWR - now under the System log, look for any errors or warnings, and if found, please list them.

Thanks,
Dan.
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