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#1
tonesofsilver

tonesofsilver

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I'm having such a horrible time with my computer. Every time I try to print something it closes out the program I'm printing from. To top that off I can't open Microsoft Word. Each time I try it says I'm missing a file and to reinstall, but when I do it still gives me the same error. I don't understand what's going on, I just had my computer in the shop and the guy said it was fixed. Grr! I need all these things for school and I seriously SERIOUSLY need some help. I really appreciate anyone who replies, thanks a TON


-Whitney


I'm operating with XP Home Edition, by the way
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#2
macten

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Some times the template file for Word gets messed up and Word won't open. Do a search for the following file: normal.dot You might find more than one. Delete the file(s). Then try and open Word. Don't worry, word will create a new normal.dot file. If this doesn't work, I would uninstall word and re-install it.
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#3
tonesofsilver

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I tried that and it found no file...then I tried to reinstall again and it still gives me the same error message...same with my Kodak Easy Share software...I don't know what the deal is...printer's still messed up, too...
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#4
macten

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I just went through a big mess with my printer, so I feel you pain. Part of my problem was that the print spooler service would not stay running. I had to edit the registry to get that service to stay running. Make sure that service is running and stays up.

I would sweep the machine for viruses, spyware and trojans also.

Just to make sure: did you uninstall and re-install your printer with the latest drivers?
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#5
macten

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Are both of these USB devices?
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#6
tonesofsilver

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yes and yes :tazz:
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