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I CAN'T re-insall Norton 2006 anti-virus system


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#16
flowergirl

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Okie dokie...I am downloading it now.

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#17
flowergirl

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It is going to take 20 more mins.
Do you want me to post the log HERE or PM?

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#18
wannabe1

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Go ahead and post it here...but be sure to attach it rather than paste it to a reply...this will prevent the information from being "googled".

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#19
flowergirl

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I have it copied...I don't know what you mean by 'attach'.

Do you realize how very very very long it is???

If you don't mind, I think I would rather PM it...
My husband doesn't like me putting out
all this computer information.

Edited by flowergirl, 08 January 2006 - 07:05 PM.

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#20
wannabe1

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It's a bigun isn't it.... :tazz:

Under the text box for replies there is a Browse button and an Add this attachment button...use the "Browse" button and navigate to the log you generated on your machine, then click the "Add this attachment" button.

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#21
flowergirl

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I don't see the browse button...
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#22
wannabe1

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Look under the text input box for replying...just above all the Post Icons...which are right above the "Add Reply" button..... :tazz:

Edited by wannabe1, 08 January 2006 - 07:40 PM.

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#23
flowergirl

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I see the browse button but I don't see the file in my folder...
How do I get my file into the folder?....sorry if it sends twice

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#24
wannabe1

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Ok Janie...

This download is a whopper, but should have all the drivers included. As a note, this driver set may be affected by the malware, too, so hang on to the download for later use. Maybe burn the files to a cd once they have been extracted.

Download Realtek ALC Series AC'97 Audio Drivers from MSI and extract the files. Open the extracted folder and then open the folder named AC97. Double click the icon named Setup.exe to start the installation.

Reboot your machine and see if the volume (and your sound) are back as they should be.

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#25
flowergirl

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Hi 'wannabe1'.
I feel really bad.
You went to SO MUCH TROUBLE to look over my incredibably LONG log
and my husband will NOT let me do the large download. :)
He said we are taking this computer to the shop in two weeks and I can
live without volume that long. (I can.)

I was HOPING that I would just have been able to go to Control Panel
and SOUNDS AND AUDIO DEVICES and simply change something there.

I am just SO SORRY to have wasted your time.


HOWEVER, you did get me to download AVAST for which I am very grateful.
Should I still have the computer shop re-install my Norton 2006 system?
(I can't get it to finish when I put in the disc.)

Another thing....I was wondering something. :tazz:
My son in law (who was killed while riding his bike at age 42 leaving behind
my daughter and 3 little girls) taught me this about emails:
all accounts offer nearly the very same thing.....SOOOOOO
since you wrote your smiley face by typing; I am thinking that you don't
have animation or color in your emails.

See if you have this checked....

Tools
Internet Options
Security
Custom level....scroll down
Under Script
Click on Enable
Allow Paste
Click on Enable
Java Applet
Click on Enable

and then OK


I am wondering if this would add color and animations to your emails.

Just curious...(Remember, I teach BASIC beginnner computer lessons from
my home....mostly to women that have know NOTHING about computers and
mostly about emailing, etc.
They are a JOY to teach because the are so darn enthusiastic when they
learn something. :)

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#26
wannabe1

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Hi Janie...

No worries about the download...it is a big one at 22MB...let the computer shop do it. Time spent on this site is never wasted... :tazz:

Norton is a good application except that it is hard to install, harder to remove, and is very resource heavy. The Avast, on the other hand, is easy to install, easy to remove, and doesn't hog your machine's resources. I use Norton IS 2005 on one of my machines, Avast on another, and AVG on still another. Different firewalls on each machine, as well. I haven't had a problem with any of them.

As for the smiley's...that's just me being to lazy to grab the mouse and choose one. I have them available in Yahoo and through Thunderbird. It's just faster to "whip 'em out" using the keyboard. :)

See you around the boards!

wannabe1
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#27
flowergirl

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Hmmmmm
My computer seems to have cured itself by downloading AVAST and
running it. (Recommended by Wannabe1)
I posted this on the malware thread I had started also......

AVAST found 7 virus's...I moved them to Chest Box and then deleted them.

The red circles with white X's in the bottom taskbar, that said my computer is infected,
have stayed disappeared...I no longer have that Spy Sheriff SECURE 32 html
(or something like that) and my homepage of Yahoo is finally back.

So is my computer really CURED?

When I run the AVAST, it says there is no virus's anymore.

The only thing I DON'T have is SOUND but I can live without that.

This was sure an easy easy way to get rid of virus's.
Several were called Trojan.

Any thoughts on this?
I guess I will try again to download NORTON...I will let you know if it works this time.

Janie :tazz:

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#28
wannabe1

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Hi Janie...

Before you try installing Norton again, let's make sure the old installation has been completely removed. Would you post me a fresh HiJackThis log to look at?

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#29
flowergirl

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Wannabe1....ok, I will do that when I get home.

We have to leave now to go to our grandson's high school wrestling meet.

I tried to re-install Norton but it said to uninstall it first.
I have tried SO MANY TIMES to install it and sometimes when I go to
uninstall and then install it says I have programs running.

Do I need to stop even the AVAST, WEATHER BUG AND KODAK EASY SHARE PICTURES?
They are in my bottom task bar...I REALLY don't know what it means by running programs???

Thanks, Janie :tazz:

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#30
wannabe1

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As I thought...your Norton "shredded" when you tried to uninstall it. Let's throw some major firepower at it and see what happens. Follow these instructions in the order given...

1) Download and run SymNRT and reboot.

2) Download and run SYMClean and reboot.

3) Click Start, then Run, and type msiexec /unregister...Click "OK".
Click Start, then Run, and type msiexec /regserver...Click "OK" and reboot.

Try to reinstall the Norton application now. If it still won't go, we may have to replace a certificate...we'll hold off on that, though, unless we have to do it to accomplish the install.

wannabe1
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