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I CAN'T re-insall Norton 2006 anti-virus system


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#46
wannabe1

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It would be "Setup Launcher" The file name is setup.exe... :tazz:
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#47
flowergirl

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I forgot to say I WAS able to uninstall the yellow marked places.
I only clicked on one and it deleted them both. (It most have been a double)

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#48
flowergirl

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Ok, Wannabe....I will do that now.
Cross your fingers. LOL

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#49
wannabe1

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(It most have been a double)

Or two components of the same device... :tazz:
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#50
flowergirl

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Well, 'Wannabe' this final glitch in my computer is not going to
be easy to 'cure'...

When I double clicked on the SetUp Laucher it said:

1628: Failed to complete Installation.

Then it said:
Sorry, the install wizzard can't find the supported hardware in your
system. You should check your hardware and try again.

I am going to have to disconnect til 8:30pm but I will be
back then to see what your next instructions are.

And again thanks.

P.S. I hope you are watching the football game at the same
time and not giving up all your time to help me.
I COULD LIVE without audio...but I do miss it. :tazz:

It doesn't even work to say the copy machine is out of paper!

Sincerely, Janie :)

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#51
wannabe1

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Did you reboot after uninstalling the device in Device Manager? If not, do so now and then try the install. Without the devices present in the system the drivers won't install...Windows will reinstall the devices when you reboot. :tazz:
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#52
flowergirl

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That is what it took, a re-start.
Ok, it says it is installed.
Now I have to re-boot again.
I will let you know shortly if I have SOUND
. :tazz:
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#53
flowergirl

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My computer is re-booted...

I think I still have an audio problem.~sigh~
I tried my printer and it didn't say:
"Printing started".

I checked in the control panel in Sounds and Audio Devices
and it says NO AUDIO DEVICE....and it is grey and I can't click
on volume.

What next, Wannabe1?

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#54
wannabe1

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Let's try this again...

Go to Control Panel and open Add or Remove Programs. Look for entries with AC ' 97 and remove them and reboot.

Uninstall the sound devices again (if they are there) from Device Manager and reboot.

Download and install Driver Cleaner...run it and reboot.

Install the drivers from the folder on your desktop (Setup Launcher) and reboot.

Sound?

Were you having printer problems before or is this new?

wannabe1
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#55
flowergirl

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Ok, I will do all those things and get back with you.

No, my printer is working fine.
I just meant there is no 'sound'...like before if paper
was jammed...a male voice would say "paper is jammed"
:tazz:
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#56
wannabe1

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That's a relief.... :tazz:

Let me know how things go...
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#57
flowergirl

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There is nothing in Add or Remove programs
with AC'97 on them.

There was nothing with yellow in device manager.

I think I will wait til morning to run the Driver Cleaner.
I am getting sleepy and my husband is 'growling' grrrrrr
because I have been on the computer too much tonight.

So thanks a million, Rich.
You can get some rest too and we will work on this tomorrow.
I have a feeling you won't give up until my 'puter' is working
as good as before it was 'attacked' by the virus problem.

Janie flowergirl :tazz:

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#58
wannabe1

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I have a feeling you won't give up until my 'puter' is working
as good as before it was 'attacked' by the virus problem.

That is correct... :tazz:

wannabe1
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#59
flowergirl

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I am glad that you are not 'quitter', Wannabe1. :)

On this driver download: [url=http://www.majorgeeks.com/download3214.html]

Exactly where and what do I click on?

Everytime I connect to the Internet, I get something that says:
SFR...please wait while windows configures.
I would sure like to be able to get rid of that; it flashes for several seconds.
I click cancel but it keeps coming back.

OK, back to the sound problem.
I looked up "No Audio Device" in the Yahoo search and there were MILLIONS so I
guess I am not the only one with this computer problem. :tazz:

Here is one thing I notice about no sound.....when I re-start my computer, as the
Windows screen comes up, there USE to be a some music...but NOT NOW.

We are going to church so if you want to set a time for later this afternoon, I
will try to be here to FOLLOW YOUR INSTRUCTIONS.

Thanks over and over
Janie :)

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#60
wannabe1

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Hi Janie...

Download the Driver Cleaner from any link with an American Flag.

Hints for installing drivers:
  • "Download Accelerator" utilities should be disabled when downloading any drivers.
  • Do not run virus protection software in the background while installing the drivers. This prevents the driver from configuring itself properly.
From Avast...delete the three remaining files from the Chest.

For the SFR issue...Click Startand point to All Programs, then Accessories, then System Tools, and click on System Restore. In the System Restore window (left pane) click the link for "System Restore Settings". In the nest window, Check the box to "Turn off System Restore on all drives" and click "Apply", then "Ok".

Empty the Recycle Bin.

Reboot your machine.

After the reboot, go back into System Restore and re-check the "Turn off..." box, Click "Apply" then "Ok".

I'm going to be out for a bit this morning, too, but will check in as soon as I return.

wannabe1

Edited by wannabe1, 15 January 2006 - 08:47 AM.

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