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I CAN'T re-insall Norton 2006 anti-virus system


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#61
flowergirl

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Rich, I printed what you just instructed me to do and
I will follow it step by step.

I will be back shortly with the results. :tazz:

P.S. I disabled my dial up acceleration,
weatherbug and AVAST.

Edited by flowergirl, 15 January 2006 - 12:08 PM.

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#62
flowergirl

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Not doing too well here.
I did as I said above and printed and followed your instructions.

The Driver Cleaner is installed and I have it on my desktop.

I clicked it to run it and it said follow detailed instructions or you
might make a problem on your computer.


(And since I don't know what I am doing, I just could easily do
that, MAKE A NEW PROBLEM....my computer is working GOOD and
I think I could live with a QUIET COMPUTER.) :tazz:

So anyway, it said to click on CLEANING SELECTIONS.
Rich, there are 31 CHOICES.

Like" 3Dfx, ATI, Creative Audio, nVidio....etc.

So what do I do now?
I have the discs that came with my computer.
(We had it custom made) Would it help to run WINDOWS XP or
BitWare for Windows????

On the one thing you had me run, it said to put the disc in.
But I don't seem to have an AUDIO DISC.

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#63
flowergirl

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MESSAGE THREE :)

I followed the system restore instructions exactly.
I felt VERY UNCOMFORTABLE clicking on Turn off restore system
as it said I couldn't undo what I was doing!
But I TRUSTED you and did it. :)

The problem is after re-booting that #@&*&** SFR thing
that really gets in the way of connecting to the Internet
was still there...Says WINDOWS INSTALLER PREPARING TO INSTALL.
It keeps flashing but never installs anything.
I don't know what it even if for, do you?

I think I would be happier getting rid of that than I would
having audio. :tazz:

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#64
wannabe1

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Are we having fun yet?

Look through the disks that came with your computer...Is there one that has MSI or VIA on it. Some of the MSI cd's were blue with kind of futuristic art on them and a list around one edge that would have such things as Adobe, 3Dturbo, Live BIOS, etc. Do you have a disk that matches either of those descriptions?

I would like you to look at this procedure...don't be intimidated by it, it's much easier than it appears. The trick is to follow the instructions carefully. Print them out... :tazz:

REPAIR

What we are going to do will bring your machine back to where you want it. Let me know what you find with the disks...

wannabe1

Edited by wannabe1, 15 January 2006 - 01:56 PM.

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#65
flowergirl

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I clicked on REPAIR but I didn't do it...looks a little complicated! :tazz:

But I looked through my discs and I have one similar to what you described.
It has this written on it:

DRIVERS AND UTILITIES
Adoebe
Acrobat Reader
Fuzzy Logic
Live Update
PC Alert
PC-cillin
Useful Website


I don't see anything about audio???

P.S. Yes, I sure am having FUN.~lol~

P.S.S. I started to print the above instructions but cancelled it.
IT WAS 14 PAGES LONG...anything with that many instructions
is too complicated for novice me.

Edited by flowergirl, 15 January 2006 - 02:14 PM.

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#66
wannabe1

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:tazz: DRIVERS AND UTILITIES :)

Put that disk in the cd-rom and let it start up. Once the installer opens, make note of the options...let me know what they are.
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#67
flowergirl

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I will do that.
Be right back.

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#68
flowergirl

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I'm back.

Here is what it says right at the beginning:

MSI Link to the future

I have a choice of clicking on:
VIA Chipset Drivers
Please Install Via Chipset Driver First.

Underneath this it says:
Avance AC97 Audio Drivers.

(I think I deleted something with AC97 on it from the Device Manager
just today.)

Edited to say it also has a place that says:
Browse CD and that takes me back to Main (C:)

Ok, I'm ready...what do I do next???
:tazz:

Edited by flowergirl, 15 January 2006 - 02:35 PM.

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#69
wannabe1

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Install the Avance AC97 Audio Drivers.

Reboot
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#70
flowergirl

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Well, Rich, I installed the 97 audio driver.
I checked in the Device Manager and it is there.

I honestly expected to hear that little 'melody'
when I re-booted and Windows came up but

waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa :tazz:

Nothin....

I checked in Control Panel.
SOUNDS AND AUDIO DEVICES and under VOLUME
it says...NO Audio Device. It is GREY and cannot be
clicked on......

Will you do me a favor and see what yours says there?

P.S. Richard, are YOU having fun yet? :)

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#71
wannabe1

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I built my machine with completely different hardware than what you have...and mine is working... :tazz:

The fun never ends for me...I live for this stuff! :)

Did you print out the instructions for the repair procedure?

wannabe1
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#72
flowergirl

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I did print them....5 pages.
At first I started to print the entire thread....14 pages. :tazz:

My computer is custom built also.
I have a list of the Hard Drive, Video Card, Sound Card (It says Onboard sound)
I could give you anything you want from the list.

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#73
wannabe1

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I have your Everest log...I know more about your machine than it does...

I am sending you a security blanket and want to check with Loophole real quick to satisfy myself that the machine is as clean as possible.

I'll be back to you in a few minutes... :tazz:
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#74
flowergirl

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Oh, so you know all about my computer?
No secrets here...haha

Rich, I am going to read through those 5 pages, then fix
supper for my husband so he doesn't get mad at me
for being on the 'puter' too long. :tazz:

I will be back on around 5:30pm.

I will tell you now, that I think I am totally CHICKEN to
do this next step...I think it just might take a
PROFESSIONAL GEEK to do it.

How far do you live from Northern Indiana.~lol~

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#75
wannabe1

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How far do you live from Northern Indiana.~lol~

It would be a bit of a walk...

It's a piece of cake, Janie...the only thing complicated about it is the way it looks.

Before we start I'd like for you to Delete all the cookies and temporary internet files. From Internet Explorer, click "Tools" and select "Internet Options". Under the "General" tab, click Delete Cookies and then Delete Files. Click "Apply" then "Ok".

From Firefox, click "Tools" and select "Options". Click the "Privacy" icon. Under the "Cookies" tab, click Clear Cookies Now. Under the "Cache" tab, click Clear Cache Now. Click "Ok".

Now we'll emptry the Prefetch. Click Start, then Run, type prefetch, and click "Ok". Click on "Edit" on the toolbar and choose "Select All". Right click on any file in the Prefetch folder and select "Delete". This folder will repopulate when you reboot, but they will be fresh, clean files. Reboot.

You've already done the hard stuff...the repair will be easy by comparison. You can do this! :tazz:

wannabe1

Edited by wannabe1, 15 January 2006 - 04:28 PM.

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