They are running windows 2000 and now all they have is a desktop, if they try to run anything they get an error, "explorer.exe has an error and windows is shutting it down", hence i cant get them to get into any folders, programs or anything, as far as i know they have dos, but i dont know dos commands very well also they are running Kazzaa (yeah i know, i laughed when they said it). i have tried to get firefox installe so we can at least get internet but explorer wont let them because it fails and they cant open the install folder, i will try to remote into their PC later and will return with more info and what i find later
Is it salvagable?, i am seriously thinking not
any ideas and thanks
Blue