I have a brand new Dell computer. Run Windows XP-Professional, Outlook Express 6, Norton systemsworks, and Norton Internet Security 2005, the latter which came installed on the computer. Systemsworks transferred over from my old computer and I like it's ability to do check-ups and such.
Last Thursday night, I suddenly was unable to download or send email using Outlook Express. This seemed to follow some kind of automatic download - but the download happened so fast, that I coulnd't see whose it was. Think it was Norton, but not sure.
I am able to access everything else on the internet, as in Web browsing, both with IE and Mozilla Firefox.
I can download or send email only if I turn off Norton In. Sec. Firewall before I open Outlook Express. This I determined in talking at length to my ISP tech. They have had complaints about this, but have not come up with a work around. It is not an email scanning problem, but a Norton Firewall problem.
I went to the Norton (symantec) site, specific to Outlook Express issues, and downloaded what they suggested there, to no avail. Then I tried working with Symantec over their 'free chat' line, but everything they asked me to do (clean boot, do a program scan on the firewall tab , etc.) ended up in 'hanging' windows. For instance, I could only scan to 31% of the programs before the scan just stopped and stuck. I coulnd't even close the window.
So, at this point, I am shutting off Norton Firewall before I access my email, turning on the Windows Firewall, and reversing the process when I am finished. The Norton Firewall is set to "medium".
There has to be a better way to fix this. I have no idea how to do the details of configuring the firewall, and anticipate that the program will 'hang' anyway, if I try.