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#1
fishnmusicn

fishnmusicn

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Hello, for the past week or so I've been unable to get on the website forum I frequent the most, just get a blank page. I've emailed the moderators there and I'm the only one who is having a problem. 2 things I did recently which may have brought this on ? - 1. Trying to uninstall Norton Antivirus unsuccessfully and 2. Have starting blocking spam email in Outlook Express since I was getting more than usual volume and got tired of just deleting. Also have noticed in another window that some cookies from this website are blocked (don't know if that is a problem or not). Any help greatly appreciated, thank you...
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#2
Retired Tech

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Use this to remove Norton

http://majorgeeks.co...mNRT_d4749.html

Then

This will rebuild rather than restore the registry and also replace missing or corrupt system files

Boot the PC and keep tapping F8 right after the beep until you get options, select command prompt only, type scanreg.exe /fix then press enter, it will run through a few screens then say registry repaired. Press enter then press ctrl + alt + delete keys together to reboot.

When Windows has loaded, click start, all programmes, accessories, system tools, system information, tools then run system file checker and replace any files it asks for from the 98 CD then reboot.

When it has loaded to the desktop, click start, programmes accessories, system tools to run disc clean up, then run disc defragmenter from system tools


Then

Download, install and run Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Click optimize and improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

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#3
fishnmusicn

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Thank you much for your help. I did everything you suggested up to the point of checking for corrupted files, of which one was found - user.exe. Unfortunately I do not have a Windows 98 disc to extract the file from. All I have is a restore disc for restoring the hardware which is to be used for this type computer only (Alpha Vega model). Do you have any suggestions or should I follow the rest of your steps despite not having the Windows 98 disc? One good piece of news, I am finally able to get back on the forums I mentioned, but I also would like to clean up the system as much as possible if it will prevent further problems. Where to go from here? Thanks
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#4
Retired Tech

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You can run tune up without a 98 CD, perhaps it was a registry error with the forum pages, so it may be OK now

If the recovery CD is for 98 then you could try the system file check then when it says restore from, insert it and browse to the CD ROM Drive, if the file isn't on there it will say so
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#5
fishnmusicn

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Thanks for your help.
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