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Device Manager is empty. USB ports not detecting

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:help: :tazz:



:) :)


:P :)

I'm about to explode with frustration!

Problems started when USB ports seemed to spontaneously stop working. Then Device Manager window is empty. Nothing shown at all. Also My Computer takes ages to load and system often seems to hang

Have run every spyware and virus scan possible. Followed instructions on Annoyances forum but still no joy. PnUP is switched on.

3.4GHz P4
1024 MB
750GB in 1x 200GB and 1x 500GB
Bulldog 8MB connection through LAN to router
Norton Internet Security 2006
3 xDVD writers

Here is my Hijackthis log.

One other thing that bugs me. Why does Logitech swamp my system wityh files. Just for a keyboard, mouse and webcam?


~~ HijackThis log removed for readability. It is taken care off here:


Edited by Metallica, 08 January 2006 - 12:18 PM.

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Welcome to G2G

We ask that members don't post the HJT logs in this forum I'm afraid as these are best left to the malware experts to sort out!

I noticed that you have already posted your log in the malware forum as well, so I'm going to advise that you let them deal with the log first.
If after having one of the malware experts deal with the log, you are still having problems with your USB ports then please return to this forum & let us know.

Many thanks
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OK. Thx very much!!
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Well I've tried the Aproposfix and it hasn't worked.

I've tried:

is PunP working?
Tried Apropos fix
Tried correcting registry entries in ENUM permissions

Nothing works.

Also system was hanging on startups and shutdowns, sometimes needing the big switch to get out of it. Now you can click on IE or My Computer or Control Panel and it takes ages for them to load. Usually I find myself with about five instances of each all loading at once.

Frequently web links wont work. The only thing I can do is avoid a left click - use right clicks to save shortcut and then paste it into address bar.

All I wanted to do was install a printe! Should have taken about five minutes.

Is there some Good Samaritan out there who can help??

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OK, can you download & run Everest please. You can get it from the link below :


Run Everest & click on Report->Report Wizard->All pages. Select HTML format & when the report has finished compiling, save it to your hard drive.
Next, email the report to me as an attachment please.

[email protected]
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Did you get my Everet report? Anything to suggest? Everything remains exactly the same.
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Yes I got the Everest report, thanks. Just looking through it now.

Can you just confirm for me - when you said device manager is empty, do you mean that there is nothing shown for any devices or are just the USB controllers, root hubs & ports missing?
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Device Manager is completely empty!!!!

Many thx. Hope to hear from you soon
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I have a partial resolution to my problem!

Thanks to everyone who offered help.

First option was check that PuNP was started - OK. Later I discovered that Universal PuNP must NOT be started!

Second option was Aproposfix which I assume is to get rid of some specific spyware/adware/malware.

Third was I tried editing some permissions in the registry but I didn't really understand what I was doing.

Fourth was I ran sfc/scannow - whatever that is!

Also system was hanging on startups and shutdowns, sometimes needing the big switch to get out of it. Now you can click on IE or My Computer or Control Panel and it takes ages for them to load. Usually I find myself with about five instances of each all loading at once.

Frequently web links won't work. The only thing I can do is avoid a left click - use right clicks to save shortcut and then paste it into address bar. I have tpo switch back and forth betwen web browsers using teh Task Manager. OIften the Task Manager itself freezes with the button still "pressed down".

I've also been using my SpeedUpMyPC utility which allows you to give CPU priority to a particular window. A combination of this, Task Manager and a [bleep] of a lot of patience just about keeps me going

Oh, and I updated all my chipset drivers along the way.


Oh joy! The printer is working too. The solution? It was to do with permissions. I had to spend a lot more time and give a lot more thought to it. (I still don't understand it properly). It's in HKEY Local Machine "Enum" whatever that means?

So many thanks to the Annoyances.org forum which first gave me the idea for that fix.


Some things are better like loading IE or My Computer or Control Panel. They're still slow though and I can still find myself with loads more browser windows open that I need. On IE though browsing still suffers froim the same problem. Links won't work. I have to copy shortcut and paste into another window.

Java linlks often don't wprk eiuther. I uninstalled and re-installed Java. Maybe there's some slightimprovement but browsing is still a pain.

So now it comes down to a performance problem, mainly in IE.

Shall I uninstall and reinstall IE?

Why has this happened. Could Malware/spyware viruses be reponsible?

Any help gratefully received and because it's only fair, I'll make sure every forum gets a full report when it's all fixed (It will be won't it?)

System Description

INTEL P4 3.4GHz, socket 775
ASUS P5GD1-VM motherboard, onboard LAN (Intel Pro 100), onboard graphics and audio disabled
American Megatrends BIOS version 1010.005
2 x 512MB PC3200 400MHz DDR
200GB Maxtor serial ATA drive - C
500GB Seagate serial ATA drive - D
Samsung/Toshiba DVD writer - E
Sony Q28A DVD writer - F
Sony DRX-810UL external DVD writer on USB - G
ATI All in Wonder X800XL graphics card
Creative Soundblaster XFi Xtreme Music sound card
Logitech Dinovo Media keyboard, seperate keyboard and numeric panel/remote with mouse on powered USB hub
Logitech Communicate STX webcam

I run Windows XP Home Service Pack, fully updated. I defragment with Perfect Disk at least once per week.

I use the following security software:

Norton Internet Security 2006
Ad-Aware SE
Spyware Doctor
Spy Bot
Microsoft Antispyware
Spyware Blaster
Spy Sweeper

All are updated regularly and full scans performed at least every other day.

I also use Registry Mechanic at least once per day. And this episode has added about a dozen other utilities to my amoury.
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Great to hear the device manager issue etc has been resolved!

Re. the problems with IE & browsing....
You've had your HJT log checked & given the all clear haven't you so there shouldn't be any malware left on the system. However this doesn't necessarily mean that the malware hasn't changed some of your IE settings etc.

Before we check that possibility out, can you tell me a few more things...
1) When you said you get multiple browser windows opening, do you mean pop-ups (ads etc) or just multiple instances of your homepage?

2) Out of the software utilities you listed in your last post, which ones automatically startup when windows loads? In other words, which ones do you have running in the background the whole time.

3) Can you check whether XP's Firewall is enabled? (Control panel -> Windows Security Centre->Windows Firewall)
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Thanks Samm!

1. I meant I get multiple browser windows op[en beacsue I inevitably click it two or three times as it doesn't seem to work.

2. Here is my startup list:

Located: HK_LM:Run, Adobe Photo Downloader
command: "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
file: C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
size: 57344
MD5: 617fa5be646b5e8d6670fd4710acd2d3

Located: HK_LM:Run, ATICCC
command: "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
file: C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
size: 32768
MD5: 5936828d67215e5d435aa278135e71bc

Located: HK_LM:Run, ccApp
command: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
file: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
size: 52848
MD5: 8500d5c1affd58e1c0a076689f8aa573

Located: HK_LM:Run, CTDVDDET
command: C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
file: C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
size: 45056
MD5: db20fce248d269e1c396e70a91e587c8

Located: HK_LM:Run, CTRegRun
command: C:\WINDOWS\CTRegRun.EXE
size: 41984
MD5: 91980f1b3352db9ccd59d8aa640a5bb0

Located: HK_LM:Run, igfxhkcmd
command: C:\WINDOWS\system32\hkcmd.exe
file: C:\WINDOWS\system32\hkcmd.exe
size: 77824
MD5: 2897112af7522b99c76bbe0ca90d1262

Located: HK_LM:Run, igfxpers
command: C:\WINDOWS\system32\igfxpers.exe
file: C:\WINDOWS\system32\igfxpers.exe
size: 118784
MD5: cc686a7f2c6235abfa38e97ffd356c3b

Located: HK_LM:Run, igfxtray
command: C:\WINDOWS\system32\igfxtray.exe
file: C:\WINDOWS\system32\igfxtray.exe
size: 98304
MD5: aa996f5d7de188e6e99fb68bf233659d

Located: HK_LM:Run, LogitechVideoRepair
command: C:\Program Files\Logitech\Video\ISStart.exe
file: C:\Program Files\Logitech\Video\ISStart.exe
size: 458752
MD5: 93c8b9c6fd3d243d4b2c8c03c44b18e9

Located: HK_LM:Run, LogitechVideoTray
command: C:\Program Files\Logitech\Video\LogiTray.exe
file: C:\Program Files\Logitech\Video\LogiTray.exe
size: 217088
MD5: f433926bbec782b603ba3be0d4e92b7b

Located: HK_LM:Run, mmtask
command: "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"
file: C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
size: 53248
MD5: b4c082003db0fef5ebd49e58b49f7e03

Located: HK_LM:Run, MMTray
command: "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
file: C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
size: 135168
MD5: 43c48247b21fc40df404248319bd6a4c

Located: HK_LM:Run, mspwr
command: C:\WINDOWS\system32\PuXpMan.exe
file: C:\WINDOWS\system32\PuXpMan.exe
size: 102400
MD5: a9cbf6d633ae1d2aa1ad85797e1cfdc4

Located: HK_LM:Run, OPSE reminder
command: "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"
file: C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe
size: 729088
MD5: e8b9797c5d325f94d8a2777f3d9a66c9

Located: HK_LM:Run, RAM Idle Professional
command: C:\Program Files\TweakNow PowerPack 2006\RAM2_XP.exe
file: C:\Program Files\TweakNow PowerPack 2006\RAM2_XP.exe
size: 422912
MD5: 5053c16d3b665d4499c8d7cc38909590

Located: HK_LM:Run, RCSystem
command: C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe RCSystem -Startup

Located: HK_LM:Run, RegistryMechanic
command: C:\Program Files\Registry Mechanic\RegMech.exe /QS

Located: HK_LM:Run, REGSHAVE

Located: HK_LM:Run, ScreenPrint32
command: C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe -startup

Located: HK_LM:Run, SpySweeper
command: "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
file: C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
size: 3831808
MD5: c650a048802c680a64eb2f49b0e6228a

Located: HK_LM:Run, SunJavaUpdateSched
command: C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
file: C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
size: 36975
MD5: 61a3a9d5d98bf0331df5b716144a8100

Located: HK_LM:Run, VolPanel
command: C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe /r

Located: HK_CU:Run, ATI DeviceDetect
command: C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
file: C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
size: 53248
MD5: f885f310cebc439619daba027964b3bc

Located: HK_CU:Run, ATI Launchpad
command: "C:\Program Files\ATI Multimedia\main\launchpd.exe"
file: C:\Program Files\ATI Multimedia\main\launchpd.exe
size: 102400
MD5: 32f0b0ba522854f2695d5af77503dd4e

Located: HK_CU:Run, IE New Window Maximizer
command: C:\Program Files\IE New Window Maximizer\iemaximizer.exe
file: C:\Program Files\IE New Window Maximizer\iemaximizer.exe
size: 356352
MD5: 17208f1baff193d553ef87a4caa90ba5

Located: HK_CU:Run, RapidSweeper
command: C:\PROGRA~1\Nexap\RAPIDS~1\RAPIDS~1.exe $S
file: C:\PROGRA~1\Nexap\RAPIDS~1\RAPIDS~1.exe
size: 1781760
MD5: 1d67ab96b1385cf3b811c5ac2216a8f8

Located: HK_CU:Run, SpybotSD TeaTimer
command: C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
file: C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
size: 1038336
MD5: 58f7e6434d285f4c98ad3621e0bd8c8d

Located: HK_CU:Run, Spyware Doctor
command: "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
file: C:\Program Files\Spyware Doctor\swdoctor.exe
size: 1947872
MD5: 574df549b6060bfe8847d69cb726ffbb

Located: Startup (common), ATI CATALYST System Tray.lnk
command: C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
file: C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
size: 32768
MD5: 5936828d67215e5d435aa278135e71bc

Located: Startup (common), BigFix.lnk
command: C:\Program Files\BigFix\BigFix.exe
file: C:\Program Files\BigFix\BigFix.exe
size: 1742384
MD5: 3802278fed9e3594b4bc3377ff0cff3b

Located: Startup (common), RAMASST.lnk
command: C:\WINDOWS\system32\RAMASST.exe
file: C:\WINDOWS\system32\RAMASST.exe
size: 155648
MD5: 5648152ad2ccab0265eab9711755f484

Located: Startup (common), SpeedUpMyPC.lnk
command: C:\Program Files\LIUtilities\SpeedUpMyPC\speedupmypc.exe
file: C:\Program Files\LIUtilities\SpeedUpMyPC\speedupmypc.exe
size: 3508736
MD5: 63ef2da73f798c231074d9db1feb045f

Located: Startup (user), rapidkey.lnk
command: C:\Program Files\RapidKey\Rapidkey.exe
file: C:\Program Files\RapidKey\Rapidkey.exe
size: 148584
MD5: ca82069204b20c9aa74864d98c1bb539

Located: Startup (disabled), Adobe Acrobat Speed Launcher (DISABLED)
command: C:\WINDOWS\Installer\{AC76BA86-1033-0000-7760-000000000002}\SC_Acrobat.exe
file: C:\WINDOWS\Installer\{AC76BA86-1033-0000-7760-000000000002}\SC_Acrobat.exe
size: 25214
MD5: d6294d59171ac375cd142003566aa89e

Located: Startup (disabled), Exif Launcher (DISABLED)
command: C:\PROGRA~1\FINEPI~1\QuickDCF.exe
file: C:\PROGRA~1\FINEPI~1\QuickDCF.exe
size: 212992
MD5: ae3386d48ba3404f61f53d7fd1c9ee53

Located: Startup (disabled), Logitech Desktop Messenger (DISABLED)
command: C:\PROGRA~1\Logitech\DESKTO~1\8876480\Program\LDMConf.exe /start
file: C:\PROGRA~1\Logitech\DESKTO~1\8876480\Program\LDMConf.exe
size: 450560
MD5: 9c964c7c72fd732b1a0eec80421edaed

Located: Startup (disabled), Logitech SetPoint (DISABLED)
command: C:\PROGRA~1\Logitech\SetPoint\SetPoint.exe
file: C:\PROGRA~1\Logitech\SetPoint\SetPoint.exe
size: 450560
MD5: 57781b2d6c4ddbf753d820472462e445

Located: Startup (disabled), MyWebSearch Email Plugin (DISABLED)

Located: Startup (disabled), MyWebSearch Email Plugin (DISABLED)

3. XP firewall is off. Norton Firewall is on.

Hope you can help me! Really fed up of copying and pasting shortcuts in order to navigate!

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Right, first I want to attempt a little 'trial & error' troubleshooting. This will not make any permanent changes to your system at this stage but even so, I strongly recommend that you create a system restore point now, before going any further.

Once thats done, can you go to Start->Run and type: msconfig
When msconfig opens, select the startup tab.
From the list, I want you to untick all the boxes associated with any of the following applications:
Screenprint32 (This shouldn't even be on your system, its nasty!!)
Spyware doctor
Ashampoo's powerup XP
IE New window maximizer

Also check the boxes relating to the following indivual files/utilities :

ctregrun.exe & ctdvddet.exe (but leave the rest of Creatives Soundblaster entries alone)
hkcmd.exe (igfxhkcmd)
OPSE (Ominpage) reminder
jusched (Java autoupdate)

If you aren't sure about any of the items you see in msconfig, then just ask.

Once you have done this, click OK & reboot.
Next thing to do is uninstall (if you can) screenprint32 from Add/remove programs.
You should notice that a number of your system tray icons have now disappeared. Good!
We haven't disabled Nortons firewall (yet) so its safe to go online. Try surfing the net & see if its any faster.

A quick note :
While its good to use anti-malware utilities, you don't always want lots of them running the whole time. I would stick to one (preferably spybot or ewido) & just run the others manually every few days. More on this later.
I also noticed you don't seem to have any anti-virus software running. This is not the same as the malware removal utilities you have & you must have a decent AV program. One of the free ones, such as AVG or Avast will do fine. Once we have your system sorted out a bit better, remind me to remind you to download one!
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Thank you Samm. I've done all that and everything is running better. Links in emails are verty sloow though and so is loading IE itself.

I like Screenprint 32. I find it very valuable. Is there a better alternative?

Thxx very muich
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I'm things seem to have speeded up a bit!

Here's what else I advise you do :

1. If you like, try re-enabling a few of the startup programs, one at a time. I suggest you try spybot (as its good to have this running), Bigfix & maybe the speedupmypc & powerup XP. With those last two in particular, re-enable one & run the pc for a few days to see if they really do make any difference in terms of speeding up the machine as they claim! If you notice any of these seem to slow the system down again, then disable them from starting.

2. Remember to download an antivirus program & install it.

3. See how you get on with Nortons Security. Personally I don't like the program & find it quite resource intensive. If you want another alternative, Zone Alarm free edition is very good but remember to uninstall Nortons first!

4. Empty your temporary Internet files cache & cookies on a regular basis. If the cache gets too full, it can slow browsing down. Also defrag the drive.

5. If you really like screenprint, you can still use it by starting it manually. Reinstall it but then go back to msconfig & disable it from starting automatically. I told you to uninstall it because I've heard a few bad things about it but as long as you just start it up when you need it, it should be OK.
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Thank you Samm! I'll come back to you
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