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Factory restore


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#1
jc_bigboy

jc_bigboy

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hi everyone,
I have an HP Compaq nx6110 notebook and I am trying to do a factory retore. I am running windows xp. I tried at start up hitting f10 but it did not give me an option to do a factory restore. I also did not get any software cd's with my lap top. Can any one please help.


Juan
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#2
austin_o

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Hi and welcome to Geeks to Go. How long have you had the laptop? Is it under warranty? If it is, call HP/Compaq and ask for assistance. You may need to ask them to provide a recovery disk, or you may be expected to make your own (it seems many computers are shipping without recovery cd's now days, sad).
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#3
jc_bigboy

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thanks for responding but i have had my laptop for a while now, but i have winfixer on my laptop but i get confused on how to remove it from my laptop
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#4
Numb Remxed

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we can help you remove any malware on your computer.

Please go to the malware forum in my signature and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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