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firefox browser closes automatically


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#1
zbd

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When calling up some sites like CBS dot com, my firefox browser shuts down automatically with a few seconds even before the site can download. This does not occur on opera or IE browsers. The site shuts off completely. Is this some kind of bug in Firefox 1.5 ? I never had this problem before and prefer using firefox to any other browsers. Could it be related to extensions or what is allowed on popups? Any suggestions would be appreciated.
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#2
Numb Remxed

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try running Firefox's safemode and see if the problem still happens.
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#3
zbd

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I tried Safe Mode and it makes no difference. Thanks for the comment. I think the problem has something to do with firefox's tools. options, content settings. Obviously some setting needs changing. I don't know which one(s).
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#4
warriorscot

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Try an uninstall and reinstall of the latest version, mines doesnt do it.
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#5
zbd

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I tried that already. I might have to live with using Opera for the sites I can't get on Firefox.
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#6
warriorscot

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Weird its not an actual problem with the browser as the site works for me so it must be your computer, What AV are you using.
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#7
zbd

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AVG antivirus. It's not the antivirus problem. I've seen numerous problems identical to this on the firefox forum, but no ansers as to what is going on and how to correct it.
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#8
warriorscot

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Just wanted to check as antiviruses can play with files they shouldnt, Norton is notorious for breaking other programs.

Did you use the earlier versions of firefox? If you did i assume you didnt have the problem try rolling back to an earlier version, later you can install 1.5 or whatever they are on and it will probably fix it, firefox will eventually fix itself if you reinstall it later on dont know why it does but the older version is just as good it just has a few less bells and whistles.
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#9
zbd

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I uninstalled 1.5 and re-intalled 1.0.7 but it made no difference. I eliminated all the extensions. I deleted all profiles and started a new profile but it made no difference. I still have no clue why Firefox shuts down completely on some sites that have certain video systems (like cbs dot com or cbs.sportsline dot com)
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#10
cpradip

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Even i was facing this issue

Please try the following which i took from some other forum



Does it happen if you launch Firefox in Safe Mode?

If not, see Troubleshooting extensions and themes.

I'd suspect one of your plugins, though. Enter about:plugins in your address bar. This will have a list of "File names" for the plugins that you have installed. Close Firefox. Then go to the Firefox plugins folder in Windows Explorer (C:\Program Files\Mozilla Firefox\plugins) and then move the .dll files out of the folder onto your desktop.

Open Firefox again and then go to about:plugins again. See if you get the crashes at the sites you mentioned.

If not, close Firefox, put a couple plugins back, then reopen and go to about:plugins and test again.

Repeat until you find which plugins cause the crashes.

Good luck!
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#11
coolguyforu

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It is the AV problem. Disable any AV add-ons and it really works fine.
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#12
zzREXzz

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I have found that the newer Firefox version doesn't like the AVG Linkscanner. If you open AVG and disable the linkscanner then the problem goes away.

Cheers. :)
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#13
ecoimpact

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Happens to me using version 3.5 and I'm running windows 7 :) . I'm not sure if recall properly :) , though try open the browser up after the issue occurs and then after its loaded, close it down and then open it back up again. It is possible this is something I did :) (??) i.e. when I had a heap of tabs open at the time it had automatically closed, which miraculously appeared again. I don't know for sure if that's the exact chain of events which occurred and followed on from there, but it was something like that and I just vaguely recalled it while posting to this thread.

I will complete my post and submit it, then try to see if the process I've described works and post my results - reason being: it happened again to me and was the purpose I'm here wanting to find out if anyone had a quick fix for the problem. Guess that's not the case... yet!

Just as a fore thought which I think was related to the same problem - when the issue happened to me on a previous occassion I had a firefox window display saying that "firefox was embarressed as it didn't know what was causing this issue" and I thought how nice of them to acknowledge this and there might have been an option to send anonymous data to them in order to assist with the problem, but I didn't :) yet!!

I'm a big fan of firefox :) , but not very keen to spend my time trying to determine :) if it's a plugin that could be the issue, as you'll see from the list below, I don't have too many - NOT :) !

Sorry for the big post. But its all in the name of progress!!!

Below is a list of the plugins installed for my browser, perhaps someone with more skills than myself might like to view them and hopefully it could assist with diagnosing this issue. I have a couple that don't display in this list, but those are disabled and I'm yet to work out how to delete them completely.

Cheers

Jesse

-----------------------------------------------------------------------------------------------------------

Installed plugins
Find more information about browser plugins at mozilla.org.
Help for installing plugins is available from plugindoc.mozdev.org.
Shockwave Flash

File name: NPSWF32.dll
Shockwave Flash 10.0 r22

MIME Type Description Suffixes Enabled
application/x-shockwave-flash Adobe Flash movie swf Yes
application/futuresplash FutureSplash movie spl Yes
Adobe Acrobat

File name: nppdf32.dll
Adobe PDF Plug-In For Firefox and Netscape

MIME Type Description Suffixes Enabled
application/pdf Acrobat Portable Document Format pdf Yes
application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml Yes
application/vnd.adobe.x-mars Adobe PDF in XML Format mars Yes
application/vnd.fdf Acrobat Forms Data Format fdf Yes
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf Yes
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp Yes
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd Yes
getPlus for Adobe 15235

File name: np_gp.dll
getplusadobe15235

MIME Type Description Suffixes Enabled
application/getplusadobe15235 getplusadobe15235 Yes
Mozilla Default Plug-in

File name: npnul32.dll
Default Plug-in

MIME Type Description Suffixes Enabled
* Mozilla Default Plug-in * No
QuickTime Plug-in 7.6.2

File name: npqtplugin7.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
image/tiff TIFF image tif,tiff Yes
image/x-tiff TIFF image tif,tiff Yes
image/jp2 JPEG2000 image jp2 Yes
image/jpeg2000 JPEG2000 image jp2 Yes
image/jpeg2000-image JPEG2000 image jp2 Yes
image/x-jpeg2000-image JPEG2000 image jp2 Yes
QuickTime Plug-in 7.6.2

File name: npqtplugin6.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
video/x-m4v Video (protected) m4v Yes
image/x-macpaint MacPaint image pntg,pnt,mac Yes
image/pict PICT image pict,pic,pct Yes
image/x-pict PICT image pict,pic,pct Yes
image/png PNG image png Yes
image/x-png PNG image png Yes
image/x-quicktime QuickTime image qtif,qti Yes
image/x-sgi SGI image sgi,rgb Yes
image/x-targa TGA image targa,tga Yes
QuickTime Plug-in 7.6.2

File name: npqtplugin5.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a Yes
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a Yes
video/3gpp2 3GPP2 media 3g2,3gp2 Yes
audio/3gpp2 3GPP2 media 3g2,3gp2 Yes
application/x-mpeg AMC media amc Yes
video/mp4 MPEG-4 media mp4 Yes
audio/mp4 MPEG-4 media mp4 Yes
QuickTime Plug-in 7.6.2

File name: npqtplugin4.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa Yes
video/3gpp 3GPP media 3gp,3gpp Yes
audio/3gpp 3GPP media 3gp,3gpp Yes
audio/x-m4a AAC audio m4a Yes
audio/x-m4p AAC audio (protected) m4p Yes
audio/x-m4b AAC audio book m4b Yes
video/sd-video SD video sdv Yes
QuickTime Plug-in 7.6.2

File name: npqtplugin3.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
audio/x-wav WAVE audio wav,bwf Yes
audio/wav WAVE audio wav,bwf Yes
audio/aac AAC audio aac,adts Yes
audio/x-aac AAC audio aac,adts Yes
audio/x-caf CAF audio caf Yes
audio/ac3 AC3 audio ac3 Yes
audio/x-ac3 AC3 audio ac3 Yes
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa Yes
QuickTime Plug-in 7.6.2

File name: npqtplugin2.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
audio/x-aiff AIFF audio aiff,aif,aifc,cdda Yes
audio/basic uLaw/AU audio au,snd,ulw Yes
audio/mid MIDI mid,midi,smf,kar Yes
audio/x-midi MIDI mid,midi,smf,kar Yes
audio/midi MIDI mid,midi,smf,kar Yes
audio/vnd.qcelp QUALCOMM PureVoice audio qcp Yes
audio/AMR AMR audio AMR Yes
audio/x-gsm GSM audio gsm Yes
QuickTime Plug-in 7.6.2

File name: npqtplugin.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes Enabled
application/sdp SDP stream descriptor sdp Yes
application/x-sdp SDP stream descriptor sdp Yes
application/x-rtsp RTSP stream descriptor rtsp,rts Yes
video/quicktime QuickTime Movie mov,qt Yes
video/quicktime QuickTime Movie mov,qt,mqv Yes
video/flc AutoDesk Animator (FLC) flc,fli,cel Yes
audio/aiff AIFF audio aiff,aif,aifc,cdda Yes
Java™ Platform SE 6 U13

File name: npdeploytk.dll
Java™ Platform SE binary

MIME Type Description Suffixes Enabled
application/npruntime-scriptable-plugin;DeploymentToolkit Yes
Microsoft® Windows Media Player Firefox Plugin

File name: np-mswmp.dll
np-mswmp

MIME Type Description Suffixes Enabled
application/x-ms-wmp np-mswmp * Yes
application/asx * Yes
video/x-ms-asf-plugin * Yes
application/x-mplayer2 * Yes
video/x-ms-asf asf,asx,* Yes
video/x-ms-wm wm,* Yes
audio/x-ms-wma wma,* Yes
audio/x-ms-wax wax,* Yes
video/x-ms-wmv wmv,* Yes
video/x-ms-wvx wvx,* Yes
2007 Microsoft Office system

File name: NPOFF12.DLL
Office Plugin for Netscape Navigator

MIME Type Description Suffixes Enabled
application/x-msoffice12 12.0.4518.1014 * Yes
Google Update

File name: npGoogleOneClick8.dll
Google Update

MIME Type Description Suffixes Enabled
application/x-vnd.google.oneclickctrl.8 Yes
iTunes Application Detector

File name: npitunes.dll
iTunes Detector Plug-in

MIME Type Description Suffixes Enabled
application/itunes-plugin This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox. Yes
CSI Mozilla Plugin

File name: npCsiPlugin.dll
CSI Plugin Mozilla Component

MIME Type Description Suffixes Enabled
application/x-AuGovCsiPlugin Yes
Picasa

File name: npPicasa3.dll
Picasa plugin

MIME Type Description Suffixes Enabled
application/x-picasa-detect 3.1 pinstall Yes
Silverlight Plug-In

File name: npctrl.1.0.30716.0.dll
2.0.40115.0

MIME Type Description Suffixes Enabled
application/x-silverlight npctrl scr Yes
application/x-silverlight-2 Yes
Microsoft Office Live Plug-in for Firefox

File name: npOLW.dll
Office Live Update v1.4

MIME Type Description Suffixes Enabled
application/OfficeLive Office Live Update v1.4 Yes
Windows Live® Photo Gallery

File name: NPWLPG.dll
NPWLPG

MIME Type Description Suffixes Enabled
application/x-wlpg3-detect Windows Live® Photo Gallery wlpg Yes
application/x-wlpg-detect Windows Live® Photo Gallery wlpg Yes
Windows Presentation Foundation

File name: NPWPF.dll
Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

MIME Type Description Suffixes Enabled
application/x-ms-xbap XAML Browser Application xbap Yes
application/xaml+xml XAML Document xaml Yes
Java™ Platform SE 6 U13

File name: npjp2.dll
Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)

MIME Type Description Suffixes Enabled
application/x-java-applet Java Applet Yes
application/x-java-bean JavaBeans Yes
application/x-java-vm Yes
application/x-java-applet;version=1.1.1 Yes
application/x-java-bean;version=1.1.1 Yes
application/x-java-applet;version=1.1 Yes
application/x-java-bean;version=1.1 Yes
application/x-java-applet;version=1.2 Yes
application/x-java-bean;version=1.2 Yes
application/x-java-applet;version=1.1.3 Yes
application/x-java-bean;version=1.1.3 Yes
application/x-java-applet;version=1.1.2 Yes
application/x-java-bean;version=1.1.2 Yes
application/x-java-applet;version=1.3 Yes
application/x-java-bean;version=1.3 Yes
application/x-java-applet;version=1.2.2 Yes
application/x-java-bean;version=1.2.2 Yes
application/x-java-applet;version=1.2.1 Yes
application/x-java-bean;version=1.2.1 Yes
application/x-java-applet;version=1.3.1 Yes
application/x-java-bean;version=1.3.1 Yes
application/x-java-applet;version=1.4 Yes
application/x-java-bean;version=1.4 Yes
application/x-java-applet;version=1.4.1 Yes
application/x-java-bean;version=1.4.1 Yes
application/x-java-applet;version=1.4.2 Yes
application/x-java-bean;version=1.4.2 Yes
application/x-java-applet;version=1.5 Yes
application/x-java-bean;version=1.5 Yes
application/x-java-applet;version=1.6 Yes
application/x-java-bean;version=1.6 Yes
application/x-java-applet;jpi-version=1.6.0_13 Yes
application/x-java-bean;jpi-version=1.6.0_13 Yes
Java™ Platform SE 6 U12

File name: npdeploytk.dll
Java™ Platform SE binary

MIME Type Description Suffixes Enabled
application/npruntime-scriptable-plugin;DeploymentToolkit

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#14
ecoimpact

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Very strange - Events didn't quite unfold the way I had described them or had planned, though still keep them in mind.

Ok. The windows I had open when I was writing my last post above, were:

*Firefox i.e. newly opened browser, missing all the tabs I had open.

*windows update i.e. with the restart option displayed, which I had tried after firefox crashed on me and I
had installed a NVIDIA and windows live add-on. I'm being pedandic now!

* Two 'Pictures' windows

I think thats it! Anyway, I closed all the firefox tabs in the browser that was open (not sure if I did 'mutlple tab close' or 'one by one, then close the main firefox window' (importance is probably irrelevant), then I closed the 'pictures' windows.

That is all I did upto that point, so all I had open at this moment was the windows update screen and thats it, which as I was looking at it I thought "that 'restart' button is looking pretty nifty, man I really like that feature I have to push it" (I'm serious :) ). So what did I do, I pushed it!!!! Man you have no idea....I automatically thought "DOPE..IDIOT".

In the few seconds before the windows restart function could react, firefox automatically opens all by itself and I notice every single tab that had disappeared earlier is loading. I'm thinking to myself "that would be right" and in the few seconds that these events are occurring I lunge towards my keyboard. Now perhaps the laptop could sense eminent death approaching and in an attempt to prevent an otherwise non-laptop initiated self destruct "BSOD" mode, the windows 7 comes up with "this program is preventing it from closing" and displays two buttons.

HMMMMM....which one to choose?

The left button titled "Force shut down", which for the purpose of making others have a laugh as a result of my stupid earlier decision to push that "restart" earlier, I'll call this button I now see 'pill of death' which I think was a yellow.

The right button titled "cancel", I'll call 'Grant continued life' and a red colour is the button I managed to push.

Note to self: Work well under pressure, when not under pressure work is very low grade quality!

And low and behold, the cancel button works like as if I just found a diamond in the desert!!!!!!!!

You little rippa rita!!! Its a miracle! Hallelujah!!

Now from the time the original firefox window automatically closed upto the moment I posted the above post was probably about 10 mins or so. Now I don't know where the disappearing tabs were stored and someone might like to explain, but I'm thinking if its on my computers temp memory, then the last thing I would have wanted to do was shut down the computer.

My advice is to close everything you possibly can, except if you have the windows update screen as one of those windows open, now remember mine is still open and I have firefox open with all my tabs I want. So before I summarise my advice I will post what I have written upto the present moment and then I will use the 'save and quit' function that I have enabled on firefox (I let it display each time I close down firefox).

I'm going to do this, as I don't recall how windows 7 will react and I'm being overly cautious.

Back soon

Cheers

Jesse
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#15
ecoimpact

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Never mind about me seeking if anything would happen upon closing the windows update with restart....guess what? Yes I pushed the button and it felt good to let it do its thing!

It took me awhile to post again, as I got caught up with a few other things. Any nothing quite like talking to yourself in cyber land!!

Take a note of what other programs you have got running when the problem occurs.

I had Microsoft office 2000 word, itunes open and firefox open with about 10 tabs with about three of them on websites that had videos displayed (not playing though).

I've had some individual error messages in seperate windows that displayed throughout the ordeal associated with adobe 10 and itunes.

Anyway that's it folks.

Hope it helps.
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