[speedie3557]

When I go to print any doc. my printer does not print. So I check the printer folder to see if it will print, all I see is error. So what I did was to uninstal the printer programs, and reinstall but nothing. Can anyone give me any other ideas?
thanks.

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Hi there

Can you tell which printer you have please? i.e make & model number.

[Samm]

Hi there

Can you tell which printer you have please? i.e make & model number.

[speedie3557]

hello, the printer is an HP deskjet 940c.

[Samm]

OK. The HP deskjet 940 can be connected to the computer using either a USB cable or a standard (parallel) printer cable.
Which one are you using?

Can you also tell me exactly what the error message says when you try to print?

[speedie3557]

its connected using the standard parallel print cable. The error message is shown in the for bottom right of the screen, and when i open up the printer icon, it says the name of the doc. then after that it says error printing.

[Samm]

OK, I want you to have a look in the bios for me. Follow the instructions below for accessing the bios if you don't already know how to :

1. Reboot (or power on) your computer. As soon as the LED on the monitor changes from amber to green (or as soon as something appears on screen) press the DEL key several times.

On some computers, you need to use a different key (such as F1, F2 or F10 for example). You should see a message at the bottom of the screen telling you which one to press.

2. Once you manage to get into the bios, have a look through it for a setting that refers to the Parallel (LPT1) port. If you have a section in the bios labelled 'Integrated Peripherals', then you should find the LPT1 settings in here.

3. When you find them, make sure that the LPT1 port is ENABLED & that the port type is set to ECP or bi-directional. If port type is currently set to SPP, EPP or standard, then change it to ECP or Bi-directional.
Also make a note of the IRQ number assigned to that port. (Should be 5 or 7).

If you make any alterations to the port type, then remember to save the changes before exiting the bios & rebooting.

Let me know what happens

[speedie3557]

Hey Thanks a Lot Samm, That was the culprit, I guess since they replaced my motherboard a couple of weeks ago, they must have forgotten to enable the printer port.
Thanks A Million!
-luis-

[Samm]

You're very welcome