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Installshield Wizard corrupt?

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I've been struggling for 4 days to install the software for my new Iomega external hard drive. I can download the software from the Iomega site, but when I try to install it, I get the msg. "Wizard was interrupted before Iomega Backup Pro could be completely installed". After talking with many tech support people who checked my system resources, disabled virus protection, uninstalled programs that may have interfered, etc., etc., it was determined that it HAS to be a problem with Installshield Wizard and I'm on my own to fix it. I have no idea where to start. Any help would be appreciated. Thanks.
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