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computer going in standby/taking a long time to boot


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#1
sarahm

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i had such GREAT results when i used this forum before that i suggested it to my mother and offered to help her try to navigate through this problem...

i've downloaded HJT and have a log, but i'm not sure whether it is needed. the problem is that her fairly new notebook takes about five minutes to boot up windows before you can start working on the desktop. it also goes into standby mode within about three-five minutes, despite us always resetting the laptop power scheme settings to a longer time period. it simply fails to recognize the readjustment.

any ideas?
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#2
Fenor

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Hi sarahm!

Let's start with the long boot first. Re-open HijackThis. On the first screen click on Open the Misc Tools Section...on the next screen, click on the Generate StartupList log button and post a copy of the log here. You need not check either of the boxes next to this button.

Fenor
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#3
sarahm

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okay, i ran that... my startup list report is below. slightly off topic, it is telling me that HJT is running from a temp folder, but i put it right in my C drive... :tazz:


StartupList report, 1/12/2006, 6:38:33 PM
StartupList version: 1.52.2
Started from : C:\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\progra~1\mcafee\mcafee antispyware\massrv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\progra~1\mcafee\MCAFEE~1\masalert.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AccuWeatherDesktopAlerts\AccuWeatherDesktopAlerts.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SunJavaUpdateSched = C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
hpWirelessAssistant = C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
HP Software Update = C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
iTunesHelper = C:\Program Files\iTunes\iTunesHelper.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
eabconfg.cpl = C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
Cpqset = C:\Program Files\HPQ\Default Settings\cpqset.exe
LSBWatcher = c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
VSOCheckTask = "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
VirusScan Online = "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
MCAgentExe = c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe = c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
{0228e555-4f9c-4e35-a3ec-b109a192b4c2} = C:\Program Files\Google\Gmail Notifier\gnotify.exe
_AntiSpyware = c:\progra~1\mcafee\MCAFEE~1\masalert.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
AccuWeatherDesktopAlerts = C:\Program Files\AccuWeatherDesktopAlerts\AccuWeatherDesktopAlerts.exe

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - c:\program files\google\googletoolbar2.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Critical Battery Alarm Program.job
McAfee AntiSpyware.job
McAfee.com Scan for Viruses - My Computer (PC343027361144-Martha).job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[PCPitstop Utility]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\PCPitstop.dll
CODEBASE = http://www.pcpitstop...p/PCPitStop.CAB

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\LegitCheckControl.DLL
CODEBASE = http://go.microsoft....k/?linkid=39204

[McAfee.com Operating System Class]
InProcServer32 = C:\WINDOWS\system32\mcinsctl.dll
CODEBASE = http://download.mcaf...01/mcinsctl.cab

[MUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\muweb.dll
CODEBASE = http://update.micros...b?1131821230500

[DwnldGroupMgr Class]
InProcServer32 = C:\WINDOWS\system32\mcgdmgr.dll
CODEBASE = http://download.mcaf...,23/mcgdmgr.cab

[McFreeScan Class]
InProcServer32 = C:\WINDOWS\McAfee.com\FreeScan\mcfscan.dll
CODEBASE = http://download.mcaf...635/mcfscan.cab

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: C:\Program Files\HPQ\Shared\hpqwmi.events|||\

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll

--------------------------------------------------
End of report, 7,870 bytes
Report generated in 1.782 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
-------------------------------------------------------------------------
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#4
Fenor

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Go to START-->RUN and type msconfig. In the new window that appears, click on the STARTUP tab, and uncheck the checkboxes next to each of the following:
  • Adobe Reader Speed Launch
  • SunJavaUpdateSched
  • iTunesHelper
  • HP Software Update
  • Gmail Notifier
Also check in Mcafee's settings and see if there is an option for a STARTUP scan. If so, disable it. (I have never used Mcafee because I don't think the software is very good, and so I don't know exactly where that option is or if there is one, but just take a look and see if you can't find it.) Also uncheck the checkboxes corresponding to the C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe and C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start entries in the COMMAND column. Once finihed, click APPLY and OK and click REBOOT NOW when asked. Post back how things are going.

Fenor
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#5
sarahm

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thanks so much for you help! seems to have booted faster, and i think i turned off mcafee scan on startup. a system config utility screen popped up on startup stating that the screen would be displayed on every startup until the setting was changed from diagnostic/selective mode to normal mode...?

should i post another HJT log?
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#6
Fenor

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No, don't post another log. That screen that pops up, check the checkbox that says don't display this window again and click OK. It will no longer appear.

As for your standby mode problem. Again go into McAfee and see if it has it's own power options about when the computer goes into standby mode. If it exists, it would be the reason why even though you change the power options they seem to be overridden.

Fenor
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#7
sarahm

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i can't seem to find anything in mcafee that affects the power settings, but i'll keep looking.

one other question about msconfig... is there anything else optional in there that i can stop from loading at startup? mcafee splash? accuweather alert? while it is a great deal faster, it still is just a bit slow...

thanks again!

Edited by sarahm, 13 January 2006 - 10:16 AM.

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#8
Fenor

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Yes you can uncheck the box corresponding to AccuWeather if you want. What I suggest you do, which would speed up your computer alot is to uninstall McAfee Security Center (basically everything related to McAfee in Add/Remove Programs). I would then suggest that you download AVG Antivirus Free Edition and Microsoft Antispyware. Both are great programs and both are free to use with frequent updates to the spyware and virus definitions. McAfee is such a resource hog that it slows down computers alot.

Fenor

Edited by Fenor, 13 January 2006 - 07:46 PM.

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#9
sarahm

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thanks so much, fenor. we uninstalled mcafee and installed the two programs you suggested. also, i haven't had ANY problems with the power settings, so who knows, maybe they were fine all along?

anyway, thank you SO MUCH. i can't believe how well the computer works now. :tazz:
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#10
Fenor

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Glad to hear the computer is working much better now. :tazz: If you have any other problems that arise, don't hestitate to come back for more help!

Fenor
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