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My Palm software was inoperable. HotSync Manager would not open so I removed the program and reinstalled. The Palm program is still inoperable and I'm receiving an error message called Smart Heap Library with a message titled "MEM_BAD_POINTER". I spoke with Palm customer service and was informed that I have a Smart Heap Problem which comes from MicroQuill Software and I should speak to Microsoft. Microsoft tole me to call Dell and Dell told me to perform an express test which did not work.
What does mem_bad_pointer means and how do I eliminate?

ps. I acidentally removed a program called "Dell Music Juke Box" several weeks ago. Could this be the problem?

Trouble Shooting performed to date: I performed an express test but it failed: Error OFOO:136C. IDE Device failed. Blank media or no media is present in optical drive. Test requires media with digital data.

Any help will be greatly appreciated.
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