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Donna Richardson

Donna Richardson

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I received a disc from Net Zero to install norton antivirus online. I installed it and when I went to activate it, windows kept opening and I had no control to stop it. (at one point I had 38 blank windows). I finally logged off. I have tried it ten times and even uninstalled and then re-installed norton. It won't let me enter my PIN to activate. Can anyone offer any suggestions? (this is my first time posting and my computer knowledge is very limited so I apologize in advance for my ignorance).


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Retired Tech

Retired Tech

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Do you have to activate it immediately or within 30 days. If not immediately, use add / remove to uninstall only the live update part of Norton, then download and install live update here

http://www.symantec....iles/lu/lu.html (lusetup.exe)

Otherwise, contact Symantec, who may let you download the same version from their site to use with your product key / Pin
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