[Pat2]

Secondly, try setting up a static IP -- do you know how to?

Nope

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Goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL - copy down the following details:
IP Address ...........
Subnet Mask .......
Default Gateway ........
Goto Start --> Programs --> Accessories --> Communications --> Network Connections.

Right click on your connection, and select Properties. Click on Internet Protocl (TCP/IP) once, then press the Properties button. Select the option Use the following IP Address: and enter in the details you wrote down earlier.

Once done, press okay -- restart your computer, and then try to play the game again -- do you still get disconnected?

[Dan]

Goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL - copy down the following details:
IP Address ...........
Subnet Mask .......
Default Gateway ........
Goto Start --> Programs --> Accessories --> Communications --> Network Connections.

Right click on your connection, and select Properties. Click on Internet Protocl (TCP/IP) once, then press the Properties button. Select the option Use the following IP Address: and enter in the details you wrote down earlier.

Once done, press okay -- restart your computer, and then try to play the game again -- do you still get disconnected?

[Pat2]

Goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL - copy down the following details:
IP Address ...........
Subnet Mask .......
Default Gateway ........
Goto Start --> Programs --> Accessories --> Communications --> Network Connections.

Right click on your connection, and select Properties. Click on Internet Protocl (TCP/IP) once, then press the Properties button. Select the option Use the following IP Address: and enter in the details you wrote down earlier.

Once done, press okay -- restart your computer, and then try to play the game again -- do you still get disconnected?

I tried to play a video clip online, it finally started playing. when I tried it again it froze up and got disconnected. I think its looking and getting better.

[Dan]

Try restarting your computer in Safe Mode with Networking and then connect to the Internet, and try to play the online video clip again; does it freeze?

Have you recieved any errors today in your Event Log? ie: after setting up a Static IP?

[Pat2]

Userenv
Windows saved user YOUR-**********\Owner registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

I'll try to the safe mode now. I'll keep u informed after I do this.

[Pat2]

When I play a video online during safe mode, the video plays perfectly.

[Dan]

That would suggest that it's some sort of software on your computer causing the issue.

Please download HijackThis. Run it and perform a scan -- save the log and then from the log, please post all of the Running Processes.

Also, please post an Uninstall List:
To get an Uninstall List from HijackThis:

• Open HijackThis, click Config, click Misc Tools
• Click "Open Uninstall Manager"
• Click "Save List" (generates uninstall_list.txt)
• Click Save, copy and paste the results in your next post.

[Pat2]

Please download HijackThis. Run it and perform a scan -- save the log and then from the log, please post all of the Running Processes.

Also, please post an Uninstall List:
To get an Uninstall List from HijackThis:

• Open HijackThis, click Config, click Misc Tools
  
• Click "Open Uninstall Manager"
  
• Click "Save List" (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.

Uninstall List:


Ad-aware 6 Professional
Ad-Aware SE Personal
Adobe Reader 6.0
Age of Mythology Gold
ALZip
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
AOL Instant Messenger
AOL Toolbar
AOL Uninstaller
AOL You've Got Pictures Screensaver
Azureus
BearShare
BearShare Accelerator 2.2
Bersirc 2.2.14
BigFix
BitTorrent 4.2.2
Canon PhotoRecord
Canon PIXMA iP4000
Canon Utilities Easy-PhotoPrint
DAEMON Tools
Digital Media Reader
DivX Player
Easy-WebPrint
Error Nuker
Hamachi 0.9.9.8
HijackThis 1.99.1
ImageDrive (ahead software)
Intel® Extreme Graphics Driver
Intel® PRO Network Adapters and Drivers
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2
Lavasoft Reghance 2.1 -licensed-
Learn2 Player (Uninstall Only)
Macromedia Flash Player 8
Macromedia Shockwave Player
McAfee AntiSpyware
McAfee Personal Firewall Plus
McAfee Privacy Service 6.02
McAfee SecurityCenter
McAfee VirusScan
Microsoft .NET Framework 1.1
Microsoft Encarta Reference Library 2003
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office XP Professional with FrontPage
Microsoft Publisher 2000 SR-1
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Works
Mozilla Firefox (1.0.7)
MSN
MSN Messenger 7.5
MSN Music Assistant
MSN Toolbar
MSXML4 Parser
Nero - Burning Rom (Web installer)
oobeFlagNetscape0
PowerDVD
Pure Networks Port Magic
QuickTime
RealPlayer
RPG Maker 2003 v1.04
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB912919)
Shockwave
SHOUTcast Source DSP 1.9.0 (remove only)
SoftV92 Data Fax Modem with SmartCP
Spybot - Search & Destroy 1.3
Spyware Doctor 3.2
Streamer (remove only)
Stronghold Crusader
Update for Windows XP (KB910437)
Viewpoint Media Player
Winamp (remove only)
Windows Backup Utility
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer Clean Up
Windows Media Format Runtime
Windows Media Player 10
Yahoo! Messenger
Zuma Deluxe! 1.0

Scan:
Logfile of HijackThis v1.99.1
Scan saved at 3:35:35 PM, on 1/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\progra~1\mcafee\MCAFEE~1\MssSrv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Common Files\AOL\1127876811\ee\AOLHostManager.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\progra~1\mcafee\MCAFEE~1\MssCli.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\1127876811\ee\AOLServiceHost.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\BigFix\BigFix.exe
c:\program files\common files\aol\1127876811\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Owner\Desktop\COMPLETE\GAME\Gensis 2.10\gens.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Desktop\COMPLETE\GAME\N64\Project64k.exe
C:\Documents and Settings\Owner\Desktop\hack this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = 24.45.58.24
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: McAfee Privacy Service - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1127876811\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\MssCli.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe /SU
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Error Nuker] C:\Program Files\Error Nuker\bin\ErrorNuker.exe autostart
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,ClientStartup -s
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: &AIM Search - blank
O8 - Extra context menu item: &AOL Toolbar search - blank
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Privacy Bar - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1134362711781
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1134006257812
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - (no CLSID) - (no file)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: McAfee Privacy Service (GuardDogEXE) - Unknown owner - C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE" /SERVICE (file missing)
O23 - Service: McAfee AntiSpyware Real-Time Scanner (McAfeeAntiSpyware) - McAfee, Inc. - c:\progra~1\mcafee\MCAFEE~1\MssSrv.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

[Dan]

Pat,

Please goto Start --> Run --> Type: msconfig --> Press OK --> Now click on the Services tab --> and then check the box Hide all Microsoft Services --> Now, please uncheck the following services:
(if present)
BearShare
BearShare Accelerator 2.2
Bersirc 2.2.14
BigFix
BitTorrent 4.2.2
Error Nuker
Hamachi 0.9.9.8
oobeFlagNetscape0
Pure Networks Port Magic
Shockwave
Streamer
Zuma Deluxe! 1.0

Now, press Apply and then OK -- restart your computer when prompted. Now, try to play the online video clip -- do you still get disconnected?

[Pat2]

Pat,

Please goto Start --> Run --> Type: msconfig --> Press OK --> Now click on the Services tab --> and then check the box Hide all Microsoft Services --> Now, please uncheck the following services:
(if present)[b]

They're not presented

[Dan]

Pat,

I can see at least one worm on your system. Please follow the steps here. It may be necessary (if you're still experiencing problems after following all of these steps) to post a HJT log here.

Please post back once you have done the above.

Thanks,
Dan.

[Pat2]

Thanks for the help.

I found out I had a bunch a spyware and stuff on my pc but will system restore help the network problem?

[Dan]

It depends how far you go back...
But first, I'd suggest downloading WinPatrol. Click Download Now -- and then install it. Once installed, run it and click on the Startup Programs tab. Now, look for the following files, and if found, click on them once, and then click on Disable, or Remove -- as you see fit. This will simply stop them from starting at startup -- you will still be able to access them manually.

BearShare
BearShare Accelerator 2.2
Bersirc 2.2.14
BigFix
BitTorrent 4.2.2
Error Nuker
Hamachi 0.9.9.8
oobeFlagNetscape0
Pure Networks Port Magic
Shockwave
Streamer
Zuma Deluxe! 1.0

[Dan]

I forgot to mention... Once you have done the above, restart your computer and then see if you still get disconnected whilst watching the online video clips.

[Pat2]

For some odd reason I don't see them in the list. I only see MCUpdateEXE, MCagentEXE,WinPatrol, Winlogin Userinit, and Win Login Shell.