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Computer Freezes up


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#1
O Town

O Town

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This just started happening in the past week. The first time was when my daughter was playing a game. Usually if the computer gets stuck I can hit ctl., alt., del. and bring up my processes and just end the ones not responding. Well I could not and can not do that now when this happens. I have to shut off power to pc and restart that way. So I decided to run my virus and spyware and see what came up, well it won't let me do a full scan it will freeze at some point before any scan gets done. Seems fine most of the time, but soon as I run a scan, and a few times in Java, it freezes. I have no idea what to do next, I feel helpless now that I can not even scan my computer. Also I restored my computer to before Christmas the 23rd I think and updated everything when I was done restoring. Tried again to scan and boom, it did it again. Please if you have any suggestions for me I would appreciate it. :tazz: Thanks. ~Kelly
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#2
Retired Tech

Retired Tech

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Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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