Is the computer you're having problems with a new computer? Or was it previously on your network?
Goto Start, Run, type CMD, press 'OK' and then type: IPCONFIG /ALL
- please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing Ctrl+C, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt
-- navigate to that text file, and copy/paste the information from it.Test your Network1.
Goto Start, Run, type: NETSH DIAG GUI - press 'OK'. A Command Prompt window will open temporarily; don't touch it, it will disappear in a moment. 2.
A Microsoft Help and Support window will then open; select the option 'Scan your system'. 3.
Wait for the scan to finish and then scroll down to the heading 'Modems and Network Adapters'. Look at 'Network Adapters' (don't expand it yet). Beside your connection information, you should see a green 'PASSED'; if you do not (if you see a red 'FAILED') then expand 'Network Adapters', scroll down the list until you see the heading with the 'FAILED', expand that option and copy and paste the results here.In the NETSH DIAG GUI, you should be looking for any red 'FAILED', however the key one is Network Adapters for you. If you see any other red FAILED, expand the component and copy the results.Install Netdiag
To use Netdiag the Support Tools must be installed
Use a retail XP CD and follow the following steps to install the Support Tools
A) Insert the CD and browse to the Support\Tools folder
B) Double-click on the setup file
C) Go through the prompts until you get to the "Select An Installation Type"
D) Select Complete and click Next
Once setup completes or if the Support Tools are already installed:
A) Open a command prompt (Start, Run, type CMD and press 'OK').
B) Type netdiag /test:winsock
and press Enter
It will return the test results for several network components including the Winsock; please paste the results.
Please download LSPFix from here
. Run the LSPFix.exe that you have just finished downloading, and please list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.