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pc wont close down


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#1
jbr666

jbr666

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help!! why won't my computer shutdown. when i select close down computer. it goes to the window is closing screen and stays there?
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#2
dsenette

dsenette

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do you have norton antivirus installed on your computer?
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#3
jbr666

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yes
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#4
dsenette

dsenette

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completely disable the software and see if it shuts down better
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