[Retired Tech]

There should be something in both boxes, usually pop.yourisp.co./ com etc then smtp.yourisp etc

[Advertisements]

They're both blank. I have'nt a clue as to what exactly should be there....obviously not empty boxes.






MS

[MonsterDog]

They're both blank. I have'nt a clue as to what exactly should be there....obviously not empty boxes.






MS

[Retired Tech]

Which ISP

[MonsterDog]

Keith,


I think were on to something here thanks to your line of questions.

While it had nothing to do with my previous problem that Wannabe1 helped out with, here's "our" deal.


I just moved and while my old ISP was Verizon, i'm now with Earthlink. I never reconfigured anything...such a dope.

If you could walk me through that ( i do know all my earthlink info) i think we'll be cool.




MS

[Retired Tech]

If you open Outlook, click tools, e-mail accounts then add an account it should run through the set up so you can enter the earthlink details

[MonsterDog]

When i do that all is well until i get to the screen called " E'mail Server Name".

This is the same screen with two blank boxes titles: INCOMING (POP3) and OUTGOING (SMTP)



I'm not sure how to proceed here......





MS

[Retired Tech]

You should have this




[attachment=5985:attachment]

Then

[attachment=5986:attachment]

Then

[attachment=5987:attachment]

[MonsterDog]

This is brutal.


I do NOT get those screens. I'm not given an option on E'MAIL accounts, but simply something called ACCOUNTS.


The term "e'mail" does'nt show up anywhere. I know this should be simple....





MS

[Retired Tech]

We are going with Microsoft Outlook not Outlook Express

[MonsterDog]

Correct Keith,


Microsoft Outlook....


I've looked and looked (not just under Tools) for something about E'mail account and not just accounts.

Nothin. Clearly i'm doing something wrong....

[Retired Tech]

Have you got this

[attachment=5988:attachment]

[MonsterDog]

Yes, I've got that when i open up MS Outlook.

[Retired Tech]

So when you click tools you get a short menu with an arrow at the bottom, hold the cursor over the menu / arrow for a few seconds, all will be revealed, I hope

[MonsterDog]

When i click on Tools, then let the arrow extend the field, THIS is where i get the following three option:



1) Accounts (notice it does'nt say e'mail accounts)

2) Customize

3) Options


When i click "Accounts" it goes to a window that says: " account = POP3, Type = mail default, and Connection = local area network.

There's nothing about "changing" an account.



MS

[Retired Tech]

Can you put a dot in pop3 or click pop3 then click next