I am working with a student who is having difficulty with his computer. He has done the typical things to enhance performance (i.e. scan disk and disk defrag.) but he continue to experience a slow load time when trying to open up Microsoft Word. He typically has a couple of programs minimized but the load time is still slow even if all programs are closed. He does have Norton Anti-Virus on his computer. Can this be causing a problem? I would like to identify where the issue is. He has also had problems with the Microsoft .doc normal template. I was thinking of an uninstall and reinstall of Word but would like to avoid that if possible. I also advised the student to transfer many of his large documents on to a thumb drive so they do not remain on the hard drive but performance remains unchanged. Do you have any suggestions?