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MS Office 2003 programs frozen after fresh install


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#1
pl3474

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I installed MS Office 2003 from new CD onto my Dell 8400 running Windows XP. The installation completed normally. When I tried to run Word, Excel, and Powerpoint (on separate occaisions), they all came up and then immediately froze when I clicked in the active window. My Task Manager was unable to close the program so I had to reboot to get the program closed.
First I did a "Typical install". After rebooting from the error a few times, I tried to repair the install from CD. I got the same errors. Then, I used the CD to uninstall the program, rebooted and then did a "Complete Install". I got the same freezing problems.
I checked Event Manager and saw "Application Hang" errors (101) after "Msinstaller" warnings.
Since this happens on more than 1 program, I think this has to do with some shared files- possibly DLL's. Is this logical? Do I have to use Windows' remove programs also? Should I stop Norton Anti-Virus while I do the install?

Bottom line- What can I do to get Office to run normally?

Thanks.
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#2
Retired Tech

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Open Norton AV, click options then miscellaneous options then remove the tick from Office Plug in, click apply, close Norton, open Word
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#3
pl3474

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I tried one more thing as a last resort and it worked. I logged on as another user and MS Office then requested I activate the product. Once I did this, the program worked normally. I'm glad it finally worked, but I'm disappointed that Office didn't prompt me to activate the account right away on the user ID I installed under.

Thanks for the help. One more item to add to the lessons learned list......
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#4
Retired Tech

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Thank You for letting me know. It should have asked you to activate as soon as you opened any Office programme

There are a number of updates for it

http://update.micros...t.aspx?ln=en-us
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