I've done a few things to try to fix the problem, but I'm almost completely ignorant with computers, so I'm a bit lost and nothing has worked yet.
Some of my attempts:
- Right clicked on the "Wireless Network Connection" icon on the bottom tool bar and selected "View available wireless networks." When the "Wireless Network Connection" box opened, the text box showed the wireless network we have in my home. The "WNC" box also showed the standard warning icon (exclamation point in yellow triangle), noting that my wireless network was not secure. I clicked the box to allow me to connect to the network anyways, but that didn't work. Still no internet access, despite being connected to the wireless network with excellent signal strength.
- While in the "WNC" box, I clicked "Advanced". I then selected the "Wireless Networks" tab. I'm sure anyone reading this is probably aware that tab featured three things: a checkbox titled "Use Windows to configure my wireless network settings"; a text box titled "Available Networks" that contained the name of my wireless network and two buttons, "Configure" and "Refresh"; and third, a text box titled "Preferred Networks", which also contained my wireless network. In the "Available Networks" box I clicked Configure. That didn't work. I tried clicking "Refresh". That didn't work either.
- I right clicked the "WNC" icon again, and this time selected "Repair." A small box popped up that said "The following steps of the repair operation failed: Renewing the IP address. Please contact your network administrator or ISP"
- I right clicked the "WNC" icon again, and this time selected "Open Network Connections". The "Network Connections" box opened, I double clicked "Wireless Network Connection", and the "Wireless Network Connection Status" box opened. I clicked the "Support" tab, which revealed my IP address. I clicked the "Repair" button, but the same "repair operation failed: renewing the IP address" box appeared as in the previous bullet I wrote.
- When I clicked Start - Run and typed in "ipconfig/refresh" and "ipconfig/release", a box with an X in a red ball appeared and said "Windows cannot find "ipconfig/refresh", etc. I got those suggestions from the transcript of a help forum I found on a Google search.
Anyone have any ideas? I'm totally lost. I have had a few friends who are MIS professionals look at it, and they're lost. Dell support has been useless, and Netgear support pointed me to Dell. One of my friends said my IP address was very weird, because it starts with 169, which he said is invalid. Any thoughts? I don't know, this stuff makes my head spin. Any suggestions would be appreciated.