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spyware infection


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#1
sarah89

sarah89

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I have only just registered and not really sure if anyone can help. I have been on the computer now for 4 hours trying to get rid of a spyware infection. There is red circle with white cross and a message that ANNOYINGLY keeps stating WINDOWS HAS DETECTED SPYWARE INFECTION.Please can anyone out there offer help to advise me on how to get rid of it
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#2
Retired Tech

Retired Tech

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Download and run this

http://grc.com/stm/s...hemessenger.htm

Then run this

http://housecall65.trendmicro.com/

Tick yes then click launch

If it finds anything it cannot remove

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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