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#1
mommylonglegs

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Can someone please help a 50 yr old who has only been using a PC for two years. N I V 2004 has encountered an internal program error. Uninstall and reinstall. Have done this then the message comes up again. with the number 3005.584. Someone has said it is because i have just downloaded windows updates. This is true. All was fine until I did the updates. I have tried to remove the update KB828741 from Add and Remove Programs. But it will not let me remove it all completley. Now what do I do?
Cheers, Jenny.
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#2
pip22

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Windows XP has a feature called 'System Restore' which allows you to 'roll back' the PC to a time when it last worked okay. If you can remember when you downloaded the Windows Updates, choose a Restore Point which is dated before that if one is available.

Start --- All Programs -- Accessories -- System Tools -- System Restore
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#3
mommylonglegs

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Thank you for your reply. No luck with the system restore. I just do not know how to get this file removed. Jenny.
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#4
pip22

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You seem to be implying from your last post that it's one file you can't remove. Is that so , and what is it called?
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#5
mommylonglegs

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It is a Microsoft update. KB828741 According to Symtanec I have to uninstall NIV and all Symantec products. Delete the Microsoft update. Then re-install NIV. Then down load the Microsoft update again. But KB828741 refuses to delete. Everything was working fine until this update was installed.
Many thanks. Jenny.
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#6
coachwife6

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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