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SP2 Update problem - VGA Split


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#1
rickbeach08

rickbeach08

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Just updated a machine with to XP sp2 and now the video is messed up!

The top of the screen starts in the middle of screen and the bottom of the screen is on the top!

No help from manuf! Pelham sloane it is a model PS1500 all in one pc...any help would be greatly appreciated....not sure what type of video card is in pc...manuf doesn't even know - it is mostlikely an integrated video...

This problem even exists if I boot in safe mode...

Any help will be greatly appreciated!
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#2
gerryf

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download everest

http://www.geekstogo...tion=show&id=13

run it, save a report and ATTACH here

If not possible,

add/remove control panel, check SHOW UPDATES....remove SP1, does that make a difference?
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#3
rickbeach08

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Finally got back to this machine ... thanks for the suggestion - great tool...

Attached is the information/report ... let me know what you think I should do...I am at a loss...


Thanks again...

Rick

Attached Files


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#4
gerryf

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intel extreme

go here:

http://downloadfinde...x?ProductID=865

get that..

Download driver cleaner pro from here:

http://www.driverhea...ead.php?t=76416

Install it.

Now

Start > Control Panel, choose add/remove applet

Remove any drivers or utlities for your card.

Reboot into safe mode, by tapping f8 key at startup, about once a second...you will be given a text mode menu....choose safe mode

Run driver cleaner pro and select the video driver you had from the drop down menu and let driver cleaner wipe out all the remaining files from the uninstall.

reboot into normal mode...cancel the hardware installation wizard.

Use the driver setup routine you downloaded above to reinstall the driver.


(i was not aware this was a laptop, but this sometimes occurs when the laptop videoadapter is damaged by heat--you might want to open her up and clean the dust bunnies)
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