I clicked "No." But now whenever I try to send a message using Word to edit the email messages, I get the same dialog box. If I do not use Word to edit the message, but try to use a Signature file that was edited in Word, I get a message stating that:
"Your security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly." There should not be any ActiveX controls on the page.
I've deleted the signature file and re-created it several times, but it always gives me this message if I try to send the email in HTML format. In the email message, just above the signature is what appears to be an empty box for graphics or text. It has a small square with a red X in it.
I have gone through each of the required steps, and nothing was found. And I still have the same problem. My HijackThis log is below.
Thanks for your help.
Logfile of HijackThis v1.99.0
Scan saved at 9:46:57 AM, on 2/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\PCT-SAFE\Firebird\Bin\ibguard.exe
C:\PCT-SAFE\Firebird\Bin\ibserver.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\PGPsdkServ.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\rundll32.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\ThinkPad\UltraNav Wizard\UNavTray.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\PROGRA~1\eCopy\Desktop\PCLprint\mrmlnc32.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jucheck.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Altiris\AClient\AClntUsr.EXE
C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
C:\Program Files\SecCopy\SecCopy.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
C:\PROGRA~1\GNFind\GNFind.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\Program Files\HiJackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://web.gnf.org/index.shtml
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [StorageGuard] "c:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [eCopy Desktop Printer Service] C:\PROGRA~1\eCopy\Desktop\PCLprint\mrmlnc32.exe
O4 - HKLM\..\Run: [USPTO Direct Recovery] "C:\Program Files\USPTO\etdirrcv.exe"
O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe" /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\Run: [KeyAccess] C:\WINDOWS\keyacc32.exe
O4 - HKLM\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
O4 - HKCU\..\Run: [Second Copy 2000] "C:\Program Files\SecCopy\SecCopy.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
O4 - Startup: GNFind.lnk = C:\Program Files\GNFind\UNWISE.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O4 - Global Startup: KeyAccess.lnk = C:\WINDOWS\keyacc32.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .cdx: C:\Program Files\Internet Explorer\PLUGINS\Npcdp32.dll
O16 - DPF: ppctlcab - http://ppupdates.ca....er/ppctlcab.cab
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - http://officescan01/...ll/WinNTChk.cab
O16 - DPF: {08D75BB0-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupIniCtrl Class) - http://officescan01/...ll/setupini.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - http://officescan01/...stall/setup.cab
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternati.../00/alttiff.cab
O16 - DPF: {2C12EF2D-5129-4165-B153-BA6A52B303C6} (ADExportForExcel.ExcelExport) - http://adaytum02/con...ExcelExport.CAB
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca....r/axscanner.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) - http://officescan01/.../RemoveCtrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1096672658739
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www.pc.ibm.c...er/IbmEgath.cab
O16 - DPF: {F6AA6095-8AE3-4A6F-B5C0-F81D78EB42FB} (epcWebConnector Class) - http://adaytum02/con...client30gen.cab
O16 - DPF: {F89E5EB3-0E78-49BD-81B8-1F79D73D1F6E} (ADExcelPrintAddIn.EPExcelPrint) - http://adaytum02/con.../ExcelPrint.CAB
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = lj.gnf.org
O17 - HKLM\Software\..\Telephony: DomainName = lj.gnf.org
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = lj.gnf.org
O20 - AppInit_DLLs: KATRACK.DLL
O23 - Service: Altiris Client Service - Altiris, Inc. - C:\Program Files\Altiris\AClient\AClient.exe
O23 - Service: Altiris Agent - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: IBM PM Service - Unknown - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: FireBird Guardian Server - FirebirdSQL Project - C:\PCT-SAFE\Firebird\Bin\ibguard.exe
O23 - Service: FireBird Database Server - FirebirdSQL Project - C:\PCT-SAFE\Firebird\Bin\ibserver.exe
O23 - Service: PGPsdkService - PGP Corporation - C:\WINDOWS\System32\PGPsdkServ.exe
O23 - Service: QCONSVC - Unknown - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: IBM KCU Service - Unknown - C:\WINDOWS\system32\TpKmpSVC.exe