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#1
Bernie N

Bernie N

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This is my first try. Geeks to Go friends recommednded you all to me as a possible source for help.

The secrren resolution will not hold. The resolution goes to 8 Bit just after the sign on. At that time I go into the Control Panel and reset it to 16 or 32. It adjusts or applys at that time fine.

It holds for all software I use with the exception of Outlook. When Outlook is called up the resolution goes back to 8 bit. When I log off of Outlook the resolution returns to the 16 or 32 bit resolution. I am using Office 2000. I have tried reinstalling Office to no avail.

Upon either signing off or restarting it all starts over again with the screen going to 8 Bit on boot up. The resolution set at the time I sign off does not hold.

I have XP Professional, version 5.1.2600 service pack 2.

I would appreciate anyone's comments and recommendations on what I might try.

Thanks, Bernie N
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#2
Retired Tech

Retired Tech

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Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System


If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything
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#3
Bernie N

Bernie N

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I got to ATI for a down load of driver. All went fine until I tried to install. After install Wizard completed I got the message"INF. Error Video Driver Not found". After I hit OK, the next message came up "try to set up you display adapter with a standard VGA driver before running set up"

When I went to hardware manager and checked the adapters Windows said they were all running properly.

Any additional suggestions?

Thanks, Bernie N
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