Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Multiple problems


  • Please log in to reply

#1
JohnBoot

JohnBoot

    New Member

  • Member
  • Pip
  • 5 posts
My computer was recently infected with several virus', along with spyware/adware etc. I cleaned it all up, and now I am having problems with a few things.

It appears as though all my hardware is gone. My video card/sound card doesn't run(ATI Radeon). I also recieve
"windows cannot open help and support because a system service is not running" frequently.

Just did sfc /scannow and everything appears to be fine there.

Does anyone know what I can do to fix my problem?
  • 0

Advertisements


#2
Spike

Spike

    nOoB

  • Member
  • PipPipPipPip
  • 1,351 posts
Hi There JohnBoot, I see that you have already posted a Hijackthis log and your problem still persists.

You say that your sound/graphics card is not working, try reinstalling all your computer drivers. eg. Graphic drivers, sound card drivers, direct x, and any other drivers that are needed for your computer to work.

Let me know if that works. Goodluck :tazz:
  • 0

#3
JohnBoot

JohnBoot

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Already did all the drivers. One other thing I neglected to mention, when my computer first boots, I get a message about several liscenses not being valid, along with "ATI Graphics - you do not have permission to change CATALYST control center settings. please contact administrator for further help." also "the remote procedure failed"

Edited by JohnBoot, 22 January 2006 - 06:08 AM.

  • 0

#4
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Try running the cat uninstaller

http://support.ati.c...=737&deptID=894

ATI say the best drivers to use are the ones which are on the software CD supplied with the card unless you have problems

Have you got .net framework installed

You can try other versions of the driver here

http://www.filehippo...d_ati_catalyst/
  • 0

#5
JohnBoot

JohnBoot

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
When trying to reinstall my ati software, i also get the error message "remote procedure protocal failed" no luck
  • 0

#6
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type services.msc then press enter, check the remote procedure call (top of two) is set to automatic, and also that it is running
  • 0

#7
JohnBoot

JohnBoot

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
It is running, and set to automatic. When i double click on it it says "Configuration manager: the plug and play service or another req service is not availble"

Any other ideas? (also thanks for the help already)

Edited by JohnBoot, 22 January 2006 - 08:12 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP