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Computer Start Up Problem


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#1
Berocca

Berocca

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My friend is having problems with his computer again. He is overseas and asked if I can go over to his house and help his wife and daughter out in fixing his computer.

He has a 3 year old desktop running Windows XP.

There are two log on users. He and his daughter. Neither recall doing anything unsual to cause the problem.

The message I have received from him indicates the problem as follows.

1. Computer is switched on and it seems to start normally.
2. The "Welcome" screen appears
3. Then a small box appears with the message:

======================================
Explorer EXE - Application Error
X The application failed to initialize properly (OXC0000022).
Click on OK to terminate the application
======================================

I don't want to risk ruining his set up, so could you please help me out here.

This is what I propose to do.

1. Start the computer in the safe mode by hitting the F8 key.
2. Try to do a system restore at a point or date when it last worked properly

(I presume the process would be to highlight and enter "Last known good configuration..." when the computer starts in the safe mode.)

Will this fix the problem? If not any other suggestions?
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#2
Fenor

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Hi Berocca!

From the research I have done on the problem it seems that alot of people have solved this problem by clearing out temporary files.

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Then reboot your computer and see if the message still appears.

Fenor

Edited by Fenor, 22 January 2006 - 06:35 PM.

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#3
Berocca

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Thanks Fenor.

OK I'll download ATF Cleaner then run it and let you know how it goes in the next few days.

I use CC Cleaner on my old Windows 98 Machine and it seems to keep the temporary files, cookies etc at bay. I was about to load it on my laptop that has Windows XP Professional. I might have to reconsider in favor of ATF.
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#4
Berocca

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Hi Fenor.

I loaded the ATF Cleaner on my friend's PC and followed it up with the full clean and a restart but sadly the same application error appears.

Time to call in the techs I think because I don't really have the time at present to follow through with what look likes being a very time consuming process if it turns out to be a software or driver conflict.

Thank you again for your time and help.
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