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Slow Broadband?


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#1
fiveamrunner

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I'm in Australia, so yes, I know geographical position is part of the following problem... but there may be more to it than that. As near as I can tell, there's no such thing as a fiber optic cable connection to the internet here, but they do have "Broadband" ... allegedly. I recently switched internet providers and upgraded my service. With my old ISP, my max connect speed was a blazing 256k. (I'm sure you can see why I switched). My new service promised 4 times the old speed, or 1 Gig. Since I like to play Medal of Honor, and many of the servers routinely kick me off because of my high ping (usually around 250 to 350), I was really jazzed over the new possibilities.

But, it was not to be... My ping with the new provider is still in the 250 to 350 range. This prevents me from playing on most servers, as many servers adjust their settings to reject connections higher than 200... some even reject pings over 150.

I called my ISP's Tech Support, and they directed me to a site to moniter my speed - which tested as high as can be expected with a 1 Gig connection. Any suggestions on how I can get my ping down to a lower number??? :tazz:

Dave - Canberra, Australia
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#2
Dan

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I'm in Australia

:tazz: All the cool people are in the land down under :)

here's no such thing as a fiber optic cable connection to the internet here

There actually is, but it's generally reserved for Businesses, Universities and Schools etc, and is very expensive for home use.

With my old ISP, my max connect speed was a blazing 256k. (I'm sure you can see why I switched).

Because it was too fast? :)

Any suggestions on how I can get my ping down to a lower number???

Are you connecting through a router? Do you have a software firewall? Have you forwarded all of the relevant ports for that particular game?

Basically, you can find where you're getting the high pings from by performing a trace route to your server.
Goto Start, Run, type CMD, press 'OK' and then perform a Trace route by typing: Tracert location -- perform a tracert to whatever server you're playing on.
Once the trace has completed, please post the results here by right-clicking on the window, selecting 'Select All', and then pressing the Enter key; paste/post the results here.

From this, you'll be able to see if it's a problem with your computer / ISP, or if you're losing packets on their servers.

Edited by Dan G, 24 January 2006 - 04:24 AM.

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#3
A Train

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I did what you said and this is what came out, can you tell anything from it?
I am from New Zealand so My ping is very high aswell, I have broadband.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


C:\Documents and Settings\User>tracert 24.147.154.167

Tracing route to c-24-147-154-167.hsd1.nh.comcast.net [24.147.154.167]
over a maximum of 30 hops:

  1	 *		*		*	 Request timed out.
  2	64 ms	67 ms	68 ms  222-152-0-1.jetstream.xtra.co.nz [222.152.0.1]
  3	66 ms	67 ms	63 ms  210.55.205.59
  4	83 ms	67 ms	67 ms  vlan-283.tkbr4.global-gateway.net.nz [202.50.245
.197]
  5	68 ms	64 ms	63 ms  pc1-30.tkbr3.global-gateway.net.nz [210.55.202.6
5]
  6   188 ms   192 ms   192 ms  so3-1-0.labr3.global-gateway.net.nz [203.96.120.
78]
  7   199 ms   192 ms   187 ms  so2-0-0-0.labr4.global-gateway.net.nz [203.96.12
0.102]
  8   186 ms   192 ms   187 ms  sl-st20-la-6-2.sprintlink.net [144.232.154.209]

  9   193 ms   191 ms   188 ms  sl-bb21-ana-13-0.sprintlink.net [144.232.20.66]

 10   189 ms   190 ms   192 ms  sl-bb22-ana-15-0.sprintlink.net [144.232.1.174]

 11   186 ms   195 ms   196 ms  sprint-gw.la2ca.ip.att.net [192.205.32.185]
 12   272 ms   267 ms   271 ms  12.122.84.46
 13   270 ms   267 ms   268 ms  12.122.10.13
 14   266 ms   271 ms   267 ms  tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
 15   265 ms   267 ms   272 ms  tbr2-cl5.cb1ma.ip.att.net [12.122.10.105]
 16   265 ms   263 ms   267 ms  gar13-p370.cb1ma.ip.att.net [12.123.40.213]
 17   263 ms   263 ms   267 ms  12.118.88.10
 18   265 ms   264 ms   263 ms  68.87.146.41
 19   267 ms   264 ms   263 ms  10g-9-3-ur02.lawrence.ma.boston.comcast.net [68.
87.144.138]
 20   265 ms   267 ms   268 ms  10g-9-1-ur01.lawrence.ma.boston.comcast.net [68.
87.144.142]
 21   262 ms   268 ms   267 ms  10g-9-2-ur02.derry.nh.boston.comcast.net [68.87.
144.150]
 22   266 ms   267 ms   267 ms  68.87.151.198
 23	 *		*		*	 Request timed out.
 24	 *		*		*	 Request timed out.
 25	 *		*		*	 Request timed out.
 26	 *		*		*	 Request timed out.
 27	 *		*		*	 Request timed out.
 28	 *		*		*	 Request timed out.
 29	 *		*		*	 Request timed out.
 30	 *		*		*	 Request timed out.

Trace complete.

C:\Documents and Settings\User>

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#4
Dan

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A Train,
Your problem simply seems to be caused by distance. There are no dramatic jumps in any of your hops, it simply increases gradually on the route to that server. The only suggestion I can put to you is to attempt to find a more localized server, closer to home, if at all possible. This will make your response time alot faster, giving you a lower ping. However, there may not be a closer server, so that probably isn't an option for you.
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#5
A Train

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Thanks for the reply.
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#6
fiveamrunner

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Yes... thanks for the reply... I couldn't really figure out how to copy the log, since every time I go into Medal of Honor, it seems to be an "All-or-Nothing" application - That is, it fills up the screen and I have no way to get at any other part of my computer unless I quit the app, which would defeat the purpose of looking at a log of what its doing, since it wouldn't be doing anything anymore.

Anyway, I'm really glad A-Train figured out how to do it. Once again... thanks... to both of you... much appreciated.
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