About one week ago my computer got affected with a virus/malware. Usually I can handle/fix the problem on my own, but it seems that lately it's been getting tougher. For over a week now, my computer has been getting the "Dr Watson debugger.." error. I can't seem to do anything related to Windows Explorer. Whether it's running IE, or trying to open a folder. I came across this forum and to my surprise found a lot of people with the same problem! Anyway, I tried to follow the instructions that I found for myself. Still no luck. I really have to get this problem fixed since this is my work computer and I spend an hour or two a day trying to figure this one out.
Here are my log files for hijackthis and aboutBuster:
Logfile of HijackThis v1.98.2
Scan saved at 9:44:43 AM, on 2/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Dell\RAID Storage Manager\StorServ.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\WINDOWS\SYSTEM32\WTablet\TabUserW.exe
C:\WINDOWS\system32\netqz32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\javaqa32.exe
C:\Documents and Settings\davor\Desktop\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\lxzxa.dll/sp.html#44768
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cgchannel.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\lxzxa.dll/sp.html#44768
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {28A44E47-1962-F448-78C6-1A2589E5B9B5} - C:\WINDOWS\d3fo.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\SYSTEM32\WTablet\TabUserW.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.frame.crazywinnings.com
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com...4188d/enter.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1098499026093
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{70B15F8E-1269-4B43-8FE2-B23CCCAB3FDD}: NameServer = 66.207.192.5,66.207.192.4
Scanned at: 9:23:12 AM on: 2/10/2005
-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 23
Removed Data Streams:
C:\WINDOWS\BOOTSTAT.DAT:yrfrx
C:\WINDOWS\KB825119.LOG:buxwb
C:\WINDOWS\KB826959.log:uvpbd
C:\WINDOWS\Q329909.LOG:zoylz
C:\WINDOWS\winhlp32.exe:yedub
C:\WINDOWS\wmsetup.log:qfoad
Removed 4 Random Key Entries
Removed! : C:\WINDOWS\addmc32.exe.bak
Removed! : C:\WINDOWS\javaos.exe
Removed! : C:\WINDOWS\javazs32.exe
Removed! : C:\WINDOWS\mfcbd32.exe
Removed! : C:\WINDOWS\mqjnv.dat
Removed! : C:\WINDOWS\mshl.exe
Removed! : C:\WINDOWS\system32\qcbpw.dll
Attempted Clean Of Temp folder.
Pages Reset... Done!
-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 23
Removed Data Streams:
C:\WINDOWS\BOOTSTAT.DAT:yrfrx
C:\WINDOWS\KB825119.LOG:buxwb
C:\WINDOWS\KB826959.log:uvpbd
C:\WINDOWS\Q329909.LOG:zoylz
C:\WINDOWS\winhlp32.exe:yedub
C:\WINDOWS\wmsetup.log:qfoad
Attempted Clean Of Temp folder.
Pages Reset... Done!
Scanned at: 9:19:25 AM on: 2/15/2005
-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 23
Removed Data Streams:
C:\WINDOWS\regedit.exe:vxbvh
Removed 4 Random Key Entries
Removed! : C:\WINDOWS\vycsl.dll
Removed! : C:\WINDOWS\wqcpx.dll
Attempted Clean Of Temp folder.
Pages Reset... Done!
-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 23
Removed Data Streams:
C:\WINDOWS\regedit.exe:vxbvh
Attempted Clean Of Temp folder.
Pages Reset... Done!
Here are the complications I had:
Once I reboot from safe mode, getting Explorer working properly is still hit and miss. Sometimes it works, sometimes it doesn't. Like now for instance. If I close IE, there is a good chance it won't run if I try to launch it again. Which leads me to believe there is still something suspicious on my system. (Although, in all fairness, I have yet to delete anything from the hijackthis scan)
I'm still getting ad pop ups for spyware removal. Ironic.
I can't get the TrendMicro website to work. I get a 'search pop-up' when I go to their site. It's the same ad every time. Is this normal? I also get a .dll error that closes IE when i'm on that site. The add-on 'd3fo.dll' has encountered a problem. So, no online scan ability.
This is such a pain in the a$$ as I'm sure most of you are familiar with. I'm hoping one of you can spare some time to help me out.
Thanks again.
MadMax3D