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#1
pinkyy5

pinkyy5

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:)
i have no idea why i cannot send mail OUT through outlook express but i can receive mail
i called server and they think it has to do with NORTON but i turned NORTON off
and it still doesn't work
i am 48 and clueless THANK YOU! :tazz:

i get this message:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mtaonline.net', Server: 'mail.mtaonline.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

or!! this one:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mtaonline.net', Server: 'mail.mtaonline.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

Edited by pinkyy5, 26 January 2006 - 03:20 AM.

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#2
gerryf

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To answer this question, we may need to know what your email provider is. Also, we need to see what is running in the background

Please run hijackthis (see link in my signature), then save a log and ATTACH IT (do not post) to your next post. We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this thread.
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#3
pinkyy5

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hi when i try to open HIJACK THIS in your signature, it won't let me access it and closes the window. Now what? thank you again!
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#4
pinkyy5

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ok here is the attachment you asked for.....I hope i did this correctly...
thank you so much for all your help!

Attached Files


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#5
Retired Tech

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Can you download it here

http://www.geekstogo...n=download&id=3

Did I miss something, or did you attach Hijack This, (the programme) instead of the log :tazz:
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#6
pinkyy5

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hi keith...thank you so much!
i think i did it correctly and attached it to message to gerryf

you folks are sure great!
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#7
pinkyy5

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ok Keith...thank you...
I think this is what you are looking for..... :tazz:

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#8
coachwife6

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Logfile of HijackThis v1.99.1
Scan saved at 3:54:14 PM, on 1/26/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\CTsvcCDA.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\WINNT\system32\LxrJD31s.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\WUSB11 WLAN Monitor\WLService.exe
C:\Program Files\WUSB11 WLAN Monitor\WUSB11B.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\devldr32.exe
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\WINNT\system32\ltmsg.exe
C:\Program Files\Dell\Solution Center\service.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S00IC2.EXE
C:\Program Files\3M\PSNLite\PSNLite.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {C35DD592-7969-4CC8-8C27-5CE5730326AD} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINNT\Updreg.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [DellSC] C:\Program Files\Dell\Solution Center\service.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [EPSON Stylus Photo 785EPX] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S00IC2.EXE /A "C:\WINNT\system32\E_S1CA.tmp"
O4 - Startup: Camio Viewer 3.2.lnk.disabled
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PSNLite.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ConferenceRoom Java Client - http://mail.igl.net:8000/java/cr.cab
O16 - DPF: ppctlcab - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/...UI.cab34120.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.c...es/MsnInstC.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...up1.0.0.8-2.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zone...ee/cm/ICSCM.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...MineSweeper.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan....r/axscanner.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/...dy.cab32846.cab
O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernet...urferplugin.ocx
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/...at.cab32846.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://12.17.141.66/...sCamControl.ocx
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....02/cpbrkpie.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {BCF9A64D-1440-4404-863C-F5DF2B99F798} (Catan Online Game) - http://zone.msn.com/...an.cab36308.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.c...ers/play365.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....sa/SymAData.cab
O16 - DPF: {D97287B6-4018-4060-948D-54D2122FC5C3} - http://www.fastfind....03C00/setup.exe
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/...xy.cab35645.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zon...oF.cab31267.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O16 - DPF: {E66A5764-212B-40EC-8FB8-16949F6A82CD} - http://www.ouchvideo.../c8/svcmm32.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abac...abasetup144.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...ireShowdown.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: nwprovau - C:\WINNT\SYSTEM32\nwprovau.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ISEXEng - Unknown owner - C:\WINNT\system32\angelex.exe (file missing)
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINNT\SYSTEM32\LxrJD31s.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WUSB26SVC - Unknown owner - C:\Program Files\WUSB11 WLAN Monitor\WLService.exe" "WUSB11B.exe (file missing)
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#9
pinkyy5

pinkyy5

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thank you coaches wife! now what???
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#10
coachwife6

coachwife6

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Hi pinky. Keith asked me to produce your log. I think he is continuing to help you. If he needs assistance from me, he'll give me a hollar. :tazz:
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#11
Elaine

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Have a read of this too
http://support.micro...kb;en-us;813514
Elaine


:)
i have no idea why i cannot send mail OUT through outlook express but i can receive mail
i called server and they think it has to do with NORTON but i turned NORTON off
and it still doesn't work
i am 48 and clueless THANK YOU! :tazz:

i get this message:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mtaonline.net', Server: 'mail.mtaonline.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

or!! this one:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mtaonline.net', Server: 'mail.mtaonline.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F


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#12
gerryf

gerryf

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I'm somewhat of the opinion that norton might be at fault as well...what about uninstalling it through add/remove as a test. We can install it again after (though this may entail a call to tech support to get it re-activated--yet another reason to hate Norton
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